Security Service Technician

Position Overview:
Moore Security Solutions is looking for a dependable and experienced Security Service Technician to handle service calls, troubleshooting, and maintenance of commercial security and low-voltage systems. This role is ideal for a self-motivated technician who can diagnose issues in the field, communicate effectively with clients, and deliver high-quality service that keeps systems running reliably.

Key Responsibilities:

• Diagnose, troubleshoot, and repair access control, video surveillance (CCTV), intrusion alarm, and low-voltage systems
• Perform routine service, maintenance, and system inspections
• Respond to service calls in a timely and professional manner
• Program and make system adjustments as needed (access control, cameras, alarms)
• Identify and resolve network-related issues affecting security systems
• Document service activities, including detailed notes, resolutions, and recommendations
• Communicate clearly with customers, project managers, and office staff
• Recommend system upgrades or improvements when appropriate
• Maintain service vehicle, tools, and inventory

Qualifications:

• 2–4+ years of experience in security or low-voltage service work
• Strong troubleshooting skills across multiple system types
• Experience with access control platforms (Brivo, ZKTeco, or similar)
• Knowledge of IP cameras, NVRs, and basic networking (IP addressing, PoE, routers/switches)
• Ability to work independently and manage time effectively
• Strong customer service and communication skills
• Valid driver’s license and clean driving record
• Ability to pass background check and drug screening

Preferred Qualifications:

• Experience with cloud-based access control systems
• Manufacturer certifications or training
• OSHA certification
• Experience servicing commercial and multi-site environments

What We Offer:

• Competitive pay based on experience
• Company vehicle or vehicle allowance (depending on role)
• Steady service work across the Houston area
• Opportunities for advancement and continued training
• Supportive team environment focused on quality and professionalism

Location: Houston, TX and surrounding areas