Exempt to - Senior Telephone Operator; Citywide

Exempt to Permanent - Senior Telephone Operator (1708) Citywide (168003)

• Full-time
• Certification Rule:
  Rule of the List
• Exam Type:
  Class Based Test
• Job Code and
  
  Title:
  
  1708-Senior Telephone Operator
• Fill Type:
  Permanent Civil Service
• Eligible List Type:
  Combined Promotive and Entrance

THIS IS A CITYWIDE RECRUITMENT FOR CURRENT CITY EMPLOYEES ONLY.

This is an Exempt to Permanent recruitment. Only currently active,exempt employees of the City and County of San Francisco in this recruitment’sclassification will be placed on the eligible list for consideration of future permanent positions.

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area.

Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

• Application Opening
  :
  
  Tuesday, September 1, 2026
• Final date to receive applications
  :
  
  Application filing will close on or after Friday, September 4, 2026

Under general supervision, the Senior Telephone Operator performs the duties of an attendant console operator, operating voice and data communication equipment, Public Branch Exchange, Centrex, emergency and monitoring equipment, and related systems.

The 1708 Senior Telephone Operator performs the following essential job functions:

• Answer, screen and route incoming calls
• Uses call management systems and computers to provide the public with information regarding public events, City functions, and services, ensuring accurate and timely responses.
• Prepare reports of telephone activities and other records
• Update personnel and department directories
• Reports hardware and/or software problems with communications equipment to the telephone company, supervisors and/or appropriate city personnel
• Assists in the distribution and tracking of telecommunication equipment, may include pagers, Wi‑Fi devices, and mobile phones. Processes requests to the IT department for equipment allocation, setup, and maintenance, ensuring all devices are properly managed and operational.
• Supervises/acts as lead operator by issuing work assignments and monitoring work schedules and performance.
• Operates two‑way radio communication equipment in order to communicate emergency and other third‑party information to mobile units and institutional police, to communicate with disaster teams during drills, actual disasters or when the telephone network is not functioning.
• Dispatches teams of medical emergency workers in response to code blues and other requests for emergency assistance.
• Operates overhead public address system for public announcements and paging employees
• Initiates service requests for repairs and installations of equipment by coordinating with the Department of Telecommunication and Information Services, telecommunication carriers, and other vendors
• Trains and instructs operators in the procedural operation of a voice and data communication console and related equipment.

The 1708 Senior Telephone Operator also performs other related duties as required.

• Current Category 16, 17, or 18 Exempt Employee in Class 1708 who has worked at least 2,080 hours in class 1708;
  AND
• EXPERIENCE:
  
  One (1) year of experience as an operator of a multiple line voice communication console or a computerized telecommunication system. Ability to type 35 words per minute.

Applicants must meet the minimum qualification requirement by the filing deadline.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to a lower score.