Service Training Specialist

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* Job Title:

** Service Training Specialist – Technician Experience
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* Location:

** Flexible within major cities in North America and Canada. This is a remote position with travel.
* Do you enjoy developing technicians and supervisors?
* Have you spent at least 5 years applying your technical expertise in the elevator industry?
* Have you supervised, led, mentored, or developed elevator technicians in the field?
* Do you understand elevator service operations and technician workflows from both a technical and leadership perspective?
* Are you passionate about operational excellence?
* Do you thrive in an environment where priorities evolve, and training solutions must adapt to business needs?

If you answered YES to all or most of these questions, we have an exciting opportunity for you.
** About the Role
** As our
** Service Training Specialist – Technician Experience**, you will leverage your field and leadership experience to develop the next generation of elevator technicians and supervisors. You will plan and conduct training programs covering service, maintenance, repair methods, and operational processes.

Working closely with Service Operations, you will identify competency gaps, develop targeted learning solutions, and help ensure technicians and supervisors have the skills required to effectively perform their work.
** Preferred Qualifications
*** Minimum 5 years of hands-on elevator industry experience.
* Demonstrated experience mentoring, coaching, training, or developing elevator personnel.
* Strong service operations knowledge with demonstrated technical troubleshooting expertise.
* Strong understanding of elevator industry workflows, field processes, tools, and digital applications.
* Proven ability to influence and develop technicians through formal or informal leadership.
* Excellent presentation, facilitation, communication, and stakeholder management skills.
* Experience as a Service Supervisor, Service Manager, Repair Supervisor, Construction Supervisor, Lead Mechanic, Adjuster, Technical Support Specialist, Field Trainer, or similar elevator industry role.
* Experience delivering technical training in classroom, virtual, field, or on-the-job environments.
* Experience developing training materials, job aids, assessments, procedures, or learning programs.
* Experience working in a unionized environment.
* Demonstrated passion for safety, quality, technician and supervisor development, and continuous improvement.
** Key Responsibilities
*** Plan and conduct technical training programs for technicians covering both new and existing service methods.
* Collaborate with Service Operations leaders and field management teams to identify competency development needs.
* Develop and localize training programs to support regional business needs.
* Utilize field leadership experience to ensure training content reflects real-world technician challenges and best practices.
* Support competency assessments, certification programs, skills evaluations, and development planning.
* Coach technicians and frontline leaders in support of operational excellence initiatives.
* Maintain and analyze organizational and individual training records to measure training effectiveness.
* Understand workflows and operational processes down to the detailed steps and system transactions required to perform each task.
* Partner with safety, quality, and operational stakeholders to reinforce company standards and expectations.
* Stay current on developments in elevator technology, service methods, technician and supervisor development, and adult learning practices.
* Ensure all training facilities, events, and learning experiences meet KONE standards.
** The Ideal Candidate
** is a technically strong elevator industry professional with…