HVAC Service Technicians

Hoffman Mechanical Solutions is hiring HVAC Service Technicians for territory-wide openings supporting light commercial and industrial air conditioning equipment with a strong emphasis on customer service and field-based support.

This territory-wide field role supports preventive maintenance, start-up, warranty, and repair services on light commercial and industrial air conditioning equipment with a focus on customer satisfaction.

Preventive Maintenance & Start-Up

Territory Wide Availability

The primary purpose of the HVAC Service Technician is to provide preventative maintenance, start-up, warranty, and repair services on light commercial and industrial air conditioning equipment, with a strong emphasis on customer service and responsive field support.

Company Hoffman Mechanical Solutions

Status Full Time, Non-Exempt

Reports To Service Manager or Manager of Technical Operations

Schedule Monday – Friday, based on customer needs

The HVAC Service Technician role focuses on providing preventative maintenance, start-up support, warranty service, and repair work on light commercial and industrial air conditioning equipment across customer facilities.

This position supports emergency response and occasional after-hours call-outs as needed to provide timely and reliable HVAC service while maintaining a strong emphasis on customer satisfaction.

Hoffman Mechanical Solutions, Inc. is committed to being #1 in the HVAC industry by delivering innovative solutions through superior design and customer service — this role is a key part of that mission.

HVAC Service Technicians perform customer-facing technical work in a variety of environments, supporting routine HVAC service, troubleshooting, repair, and documentation while representing HMS in a professional manner.

• Service a variety of HVAC products and equipment and ensure customer satisfaction.
• Read and understand blueprints, equipment manuals, and engineering specifications in order to properly diagnose and repair units.
• Use a variety of hand-tools and specialty equipment typical of the commercial HVAC service trade.
• Identify, analyze, diagnose, and repair systems and products at customer locations.
• Survey customer sites for properly operating equipment and report any deficiencies found, providing sales leads to internal associates as necessary.
• Perform preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
• Prepare in advance for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating various trades for on-site work.
• Diagnose and troubleshoot inoperable equipment and develop action plans for repairs and problem resolution.
• Determine replacement parts required, secure materials, and complete repairs on a timely basis, returning any non-used or refundable parts for credit.
• Interact face-to-face with customers to ensure proper and accurate communication.
• Document all work performed by accurately completing field service reports, equipment log sheets, and related documentation.
• Complete and submit all required paperwork on a timely basis.
• Operate and be diligent in properly caring for and maintaining a company vehicle.
• Provide technical support to customers as needed.
• Remain flexible to work overtime and weekends as necessary in order to meet customer requirements.
• Support limited travel requirements, which may include occasional overnight stays.
• Stay informed on industry news and trends, products, services, competitors, and relevant information about existing and emerging technologies, including new product‑line developments and company training seminars.
• Conduct oneself in a professional manner…