AV Field Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.

AV Field Engineer position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The AV Field Engineer work with the Engineering team to install, commission, and complete AV and multimedia systems in accordance with New Era Technology standards. The role spans fabrication, installation, control and DSP configuration, and large-venue audio tuning.

The AV Field Engineer is responsible for, but not limited to, the following:

• Participate in engineering discussions and drawing reviews
• Read, mark up, and follow project and consultant documentation
• Support Project Managers and Engineers on project-specific technical requirements
• Document equipment data (e.g., serial numbers, MAC addresses, IP addresses) and maintain inventory control and chain of custody
• Provide detailed daily reports of work completed and open punch-list items

• Fabricate and stage AV systems in the field and in-house as needed
• Perform quality control on systems installed by others (e.g., subcontractors)

• Configure, load, test, and troubleshoot control system programming
• Coordinate with in-house or subcontracted programmers
• Write, modify, load, test, and troubleshoot DSP files in support of system commissioning and audio optimization
• Tune professional audio systems for large venues, including stadium bowls, arenas, and auditoriums, including setting delay, gain structure, signal routing, equalization, and related system parameters
• Troubleshoot and repair newly installed and existing custom AV systems

• Support multiple concurrent projects; review project requirements and schedule remote and onsite time to meet project deadlines
• Train clients on the use of AV systems
• Escalate customer service issues to management and support their resolution
• Maintain a professional appearance and conduct, and comply with company policies and procedures

• Minimum of four years of AV experience, with demonstrated proficiency meeting New Era Technology’s Field Engineer standard
• Demonstrated experience tuning large-venue professional audio systems, including loudspeaker system alignment and acoustic measurement
• Client- and service-focused mindset, with strong listening skills and the ability to understand customer issues
• Understanding of how audiovisual systems are designed and installed
• Understanding of how audiovisual systems function and how to diagnose and resolve problems within them
• Proficiency with AV platforms (e.g., AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp)
• Strong organizational skills and the ability to manage multiple priorities under schedule pressure
• Discretion and good judgment with regard to sensitive or confidential information
• AV networking experience, including configuration, troubleshooting, and coordination of networked audiovisual systems preferred
• Experience installing, configuring, and commissioning IPTV systems preferred

• High school diploma or equivalent.
• CTS or CTS-I certification or be able to obtain within first 90 days
• Valid driver’s license and clean driving record
• OSHA 10 or OSHA 30 certification preferred.

Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the…