Lead Outreach Coordinator

Position: Lead Outreach Coordinator (51486)
Location: Elkhorn City

Position Summary:

The Lead Outreach Coordinator works to ensure the delivery of quality outreach services to West Care Kentucky, our community partners, leaders, and stakeholders in designated service areas. This role coordinates with local community agencies on events and meetings and directs communicates with staff accordingly.

Essential Job Functions:

• Design and implement overall recruiting strategy, client referral program, and referral network data base.
• Direct Outreach coordinators on maintaining the referral data base to reflect current community partners and stakeholders and report the current database to Regional Vice President.
• Perform job and task analysis to document community outreach requirements and objectives.
• Oversee the preparation of recruitment materials and promote West Care service provision to appropriate stakeholders and referral sources.
• Source and recruit treatment candidates through social media, telephone, email, and face-to face meetings with stakeholders.
• Assess stakeholders knowledge about West Care services.
• Assess stakeholder barriers to West Care referrals, formulate, implement and brief stakeholders on solutions.
• Provide analytical and well documented recruiting reports to the Regional Vice President.
• Act as a point of contact and build influential stakeholder relationships.
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of West Care Foundation.
• Lead the analysis of community-based qualitative action research.
• Monitor and coordinate all outreach activities and report to the KY Regional Vice President and Regional Administrator.
• Design and coordinate work events and special projects
• Lead efforts for West Care KY staff with the development of marketing and informational brochures and make aware of the recommendations to West Care Marketing Department.
• Identify media outlets and methods of communication within all areas of service.

• Leads the collaboration with all community partners and stakeholders (i.e., contract vendors and community agencies who provided letters of support) to promote referrals to West Care service provision.
• Lead collaboration with West Care Kentucky staff on planning, implementation, and delivery of prevention, treatment, recovery and harm reduction services and education to community partners and stakeholders.
• Serve as a primary community contact person to conduct program presentations and updates as needed.
• Engage, recruit, and maintain community support and involvement.
• Must serve as the team leader to organize and hold events in West Care Kentucky rural service areas.
• Attend in-person and virtual program conferences and meetings, community meetings, and events as deemed necessary.
• Assist the KY Regional Administrator with developing and maintaining positive relationships and linkages with participants, community leaders, local groups and organizations, and government agencies.
• Identify and track new relationships with additional businesses, government officials, agency leaders and other influential individuals that will support West Care Kentucky Mission and Vision.
• Work closely with the Continuum of Care (CoC) in service areas.
• Ability to manage time between multiple facilities to meet expected outcomes.
• Attend necessary integrated staff team meetings.

Essential

Qualifications:



To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Certifications/Licenses:

• Valid driver's license and the ability to obtain and maintain West Care vehicle insurance is required.

Education:

• Graduation from an accredited two-year Community College or a four-year College/University with a degree in Communication, Sociology, Criminal Justice, Social Work, Psychology, or related human services field to the position is preferred.
• Current and/or previous experience in outreach with at least 2-4 years will be considered in lieu of a degree.
• Experience working with the population of focus or closely related population.

Experience and

Competencies:

• Basic knowledge of behavioral health, social services, judicial system, law enforcement, veteran services or related industry.
• Experience in providing community outreach, marketing and promotions.
• Experience working with the population of focus or closely related population.
• Excellent communication skills including public speaking and group facilitation/training.
• Ability to exercise good judgment and discretion.
• Ability to work well in a team environment.
• Ability to adhere to the highest standard of ethical conduct and confidentiality.
• Professional appearance and demeanor.
• Must be culturally/linguistically sensitive to populations served.
• Research and evaluate data.
• Experience with using data tracking systems.
• Ability to work in different program systems in providing day to day operations.
• Ability to stay highly organized and maintain time management.
• Ability to utilize a computer and…