Integrated Case Worker II

Integrated Case Worker II – Crescent City, Del Norte County Department of Health and Human Services (CalHR)

Job Number: MSS
05984
• Type:
Full‑time
•

Location:

Crescent City, California

Opening Date: 06/05/2026
• Closing Date: 6/19/2026, 11:59 PM Pacific Time

Apply regulations and procedures to determine eligibility for multiple public assistance programs and provide basic employment services. Perform integrated case‑management duties under general supervision.

• Conduct group orientations and workshops to inform applicants and recipients of fundamental policies, programs, changes in rules, individual rights and responsibilities, and participation requirements; assist orientation participants completing applications and employment readiness evaluation forms for a variety of programs and services.
• Interview, advise and guide a diverse population of clients to ascertain employability, isolate barriers to employment, evaluate need for public assistance, determine benefit eligibility, identify need for ancillary services/payments, and authorize benefits and ancillary services/payments.
• Handle crisis situations by authorizing benefits within specific guidelines or making appropriate referrals to other staff and community resources for immediate services and assistance.
• Conduct initial appraisal of case records to assess client education, work experience, skills, abilities and job interest to advise and guide the client in their transition to employment and place the client in an appropriate employment services component.
• Perform case studies to assess problems and develop appropriate types and methods of meeting client needs; may participate in a multi‑disciplinary team to develop an appropriate case treatment plan.
• Assist clients with transportation, training, and other ancillary needs through authorization of ancillary services/payments and/or referral to other community resources or by provision of other assistance.
• Identify clients with existing or potential social behavioral, mental health, substance abuse, or other substantial barriers to employment for referral to other department staff or community resources.
• Analyze financial, employment, family, and personal information to determine and authorize initial or continuing eligibility for multiple aid programs.
• Develop and/or conduct classes designed to assist clients in obtaining and maintaining employment, including classes in understanding the methods for seeking and securing employment, enhancing their job readiness, and in obtaining employment; advise participants in such matters as interview techniques, how to seek work, writing resumes, calling employers, and understanding the labor market.
• Interpret and explain policies, rules and regulations to clients; and apprises clients of their rights, responsibilities and eligibility for program participation.
• Resolve problems and discrepancies with information provided by securing documentation, medical condition substantiation, employment records and aid confirmation from other agencies.
• Ensure client application and declaration forms are completed accurately and thoroughly; obtain supporting information from clients and sources as required.
• Conduct diversion evaluations to identify and recommend lump sum benefits for clients with immediate job prospects where receipt of such benefits would permit continuation or acquisition of employment.
• Determine when a client is not in compliance with employment program requirements and apply sanctions as mandated; and conduct client reconciliation interviews to bring clients back into conformity with requirements.
• Use a computer to input client information through an automated system.
• Organize and manage client caseload, taking required action within specific time limits established by regulation and local policy.
• Maintain case record files, modify client employment plan and eligibility files as necessary, and monitor client compliance with program standards and agreements.
• Consult with and coordinate case management with other staff and service providers.
• May serve as one‑stop assistant to assist and guide the public in applying and understanding the…