Social Worker Supervisor II

Social Worker Supervisor II – Crescent City ()

Location:

Crescent City

Full‑time, department:
Del Norte County Department of Health and Human Services

Job Number: MSS
06031

Opening Date: 07/02/2026

Closing Date: 7/30/2026 at 11:59 PM Pacific Time (US & Canada);
Tijuana

Under general direction, the Social Worker Supervisor II plans, organizes, and directs the work of social service staff providing the most advanced social services; and performs other related work as assigned. Social Worker Supervisor II requires a Master’s degree. Incumbents supervise a unit of caseworkers in programs that have a high proportion of complex and sensitive casework needs and are usually assigned to programs or staff positions that require extensive casework knowledge.

Some positions in larger departments may be assigned full‑time in‑service training and staff development duties.

• Plans, assigns, directs, mentors, coaches and reviews the work of employees providing the most advanced or complex casework such as adoptions and protective services; may be required to work or supervise on‑call
• Consults with and guides social workers in providing counseling, support, and guidance to clients with complex or specialized needs
• Reviews and approves forms, applications, court reports, placements, reports of abuse, and other documents to verify information or determine the proper course of action; reassesses and modifies case plans
• May testify in court; supports witnesses and victims who must testify in court
• Selects, trains, evaluates, and disciplines subordinate staff
• Documents and addresses clients’ concerns and complaints
• Assists in the development of community resources for all programs
• Assists and participates in the development of in‑service training and staff development programs
• Evaluates the effectiveness of policies and procedures
• Represents the social services department at conferences and addresses community groups
• Discusses or interprets regulations, rules, policies, and programs to clients, applicants, staff, and the general public
• Facilitates communication between staff and management; communicates department expectations and activities, policy changes, and regulatory changes; evaluates and recommends service delivery improvements
• Provides social services for sensitive or confidential cases in the absence of assigned social workers or to meet workload demands
• Participates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family members
• Establishes and maintains effective working relationships and trust with staff, clients, family members, community organizations, and the public; collaborates with service providers; facilitates a work environment favoring teamwork, collaboration, and mutual respect
• Provides peer support for coworkers facing case‑related stress
• Maintains written chronological narrative reflecting personal or other contacts with the client and reasons for the social worker’s actions; prepares and maintains case records and databases; communicates decisions, timelines, recommendations, and case plans to clients, families, and service providers
• May direct research studies and prepare reports
• Enters and retrieves information from an automated computer system; researches information using the Internet and computer resources
• Develops and prepares court reports, case plans, case narratives, and safety plans in automated computer systems
• Authorizes the provision of social and employment services through the department, provides services, and makes referrals to other agency staff and community agencies
• Receives, approves and prepares correspondence and reports
• Ensures all services are delivered in a respectful, culturally sensitive and appropriate manner
• Maintains confidential information in accordance with legal standards and/or County regulations; performs all duties in conformance with the National Association of Social Workers (NASW) Code of Ethics
• Performs related duties as assigned

Knowledge of:

• Principles and practices of supervision, training,…