Residential & Community Services Coordinator "Internal

Position: Residential & Community Services Coordinator "Internal Candidates Only"
Location: Walton

POSITION TITLE:

Residential & Community Services Coordinator "Internal Candidates Only"

LOCATION:

Walton, KY STATUS:
Full Time, Salaried, Exempt PROGRAM:
Intellectual and Developmental Disabilities

REPORTS TO:

Program Manager BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
Health and Wellness Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Spending Account Short Term Disability Met Life Legal Plans Financial Wellbeing Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts
* Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
* All company paid benefits and paid time off effective day one Work Culture Commitment Committee Justice Committee Integrity Committee Compassion Committee Retention Committee Training & Development VOA LEAD Program
- Leadership Development Program VOA University
- Staff Development VOA Academy
- Clinical Training and Development INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

JOB SUMMARY AND

QUALIFICATIONS:

The Residential & Community Services Coordinator is responsible for overseeing the daily operations of a residential home while supporting individuals with intellectual and developmental disabilities (IDD) in achieving meaningful community inclusion, personal growth, and independence. This position ensures high-quality, person-centered services that promote dignity, choice, self-determination, and community engagement. The Residential & Community Services Coordinator (RCSC) provides person-centered, community-based support services to individuals with intellectual and developmental disabilities (IDD) receiving services through Kentucky's Supports for Community Living (SCL) Waiver.

The RCSC supports individuals in building skills, relationships, and natural supports that promote meaningful participation in their communities and increased independence. This position emphasizes community inclusion, person-centered planning, skill development, and reduced reliance on paid supports, in alignment with Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities (DBHDID) values and SCL Waiver requirements. The RCSC serves as a mentor, advocate, leader, and community connector, ensuring compliance with state regulations, agency policies, and best practices while fostering a safe, healthy, and supportive home environment.

This position works collaboratively with individuals served, families, guardians, community partners, and interdisciplinary team members to support each person's goals, preferences, and desired life outcomes.

QUALIFICATIONS:

Minimum Requirements Must meet SCL Waiver personnel and training requirements for Community Access Services and Residential Services. Ability to communicate effectively with individuals, families, and team members. Ability to read, understand, and implement written and verbal instructions. Ability to complete required documentation accurately and independently.

Preferred Qualifications Prior experience providing Community Access or waiver-funded services in Kentucky. Completion (or willingness to complete) DBHDID-approved SCL training within required time frames. Knowledge of person-centered practices, community inclusion, and natural supports. Additional Requirements Valid driver’s license, reliable transportation, and ability to travel locally within Northern Kentucky. Ability to work flexible hours, including evenings and weekends as needed. RESPONSIBILITIES:
Home Management Oversee the daily operation of assigned Hopeful Home(s), ensuring a safe, healthy, and supportive living environment for all individuals served. Ensure compliance with Kentucky Supports for Community Living (SCL) Waiver regulations, HCBS Settings Rule requirements, agency policies, and all applicable state and federal standards. Monitor the health, safety, and welfare of…