Bilingual Case Manager (English​/Spanish

Bilingual Case Manager (English/Spanish) (San Francisco, CA)

Job Title: Bilingual Case Manager (English/Spanish)
Reports To: Family Support Director (or designee)
Location: San Francisco (agency-wide)
Compensation: Level 1: $34-35/hr;
Level 2: $36-37, DOE, plus an excellent benefits package
Classification: Non-exempt, full-time position, 37.5 hours/week
Schedule : Monday-Friday with occasional weekends for events
Date: August 10 , 2026

• 100% employer-paid Kaiser Platinum medical, dental, vision, acupuncture, and chiropractic coverage
• 50% dependent premium contribution for eligible employee children/dependents
• 15 paid holidays, including a winter holiday break;10 dayspaid sick leave; paid bereavement, jury duty, and voting leave
• Vacation accrual:10 days/ 2 weeks (Year
  1),15 days/ 3 weeks (Year
  2),25 days/ 5 weeks (Year
  6)
• 4% employer automatic contribution to 403(b) retirement plan
• Professional development support and stipends
• Additional benefits include Flexible Spending Account (FSA), Employee Assistance Program (EAP), staff appreciation, team-building activities, and a supportive workplace culture

In accordance with Family Connections' mission and standards, the Bilingual Case Manager works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships. This position provides support to families as they identify and meet their own goals and nurture the development of their children in the context of their family and culture. The position will support the Family Support team, with a focus on Spanish and English-speaking families.

Family Connections Centers (FCC) provides community-driven, multilingual education and support programs to help children and families thrive. We envision and work toward a connected, equitable community where every child and family have access to the education and resources they need to succeed. Visitfccenters.org to learn more.

• Provide case management, family advocacy, and information and referrals to Spanish and English-speaking participants
• Conduct assessments that identify strengths and needs of individuals and families, and implement these findings into individual service plan
• Plan, implement, and consistently evaluate service plans with participants to assist with housing, employment, financial, educational, family functioning, and other service need
• Support colleagues to implement successful Family Support programs in accordance with the work plan and department/agency goals, including family events, information and referral, workshops, and parent leadership activities
• Facilitate parent/caregiver support groups, including organizing guest speakers
• Plan and Facilitate parenting classes (123 Magic)
• Provide translation of FCC materials, such as intake forms, announcements, and messaging between families and staff
• Facilitate surveys and evaluations and work with colleagues to monitor progress for grant proposals and reports
• Performs other duties as assigned

• Bachelor's Degree in Social Work, Human Services, Family Services, Early Childhood Education, Counselling, or related field; degree can be substituted with additional years of relevant professional experience
• Bilingual in Spanish and English required
• 2+ years of experience working in children and family services

• Strong organizational and administrative skills, including familiarity with Microsoft Office Suite and working knowledge of databases
• Demonstrated cultural sensitivity and experience working effectively with diverse communities, including familiarity with San Francisco's populations and learning styles; supports community partnership sand builds positive relationships
• Maintains confidentiality, discretion, sound judgment, and adherence to professional ethics.
• Strong critical thinking, problem-solving, attention to detail, flexibility, and excellent verbal, written, and interpersonal communication skills; able to speak in group settings and provide feedback.
• Works well both independently and collaboratively; able to take initiative and contribute to team goals; and attends required meetings, trainings, and workshops
• Maintains required certifications (e.g., CPR/First Aid, Mandated Reporter, Pesticide training), follows safety and ergonomic practices, and ensures up-to-date background clearance, health screening clearance, and vaccinations

This position operates in a professional office environment with Pre-K and After school Programs on site. Work is scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.

While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and, on…