Health​/Human Service Case Manager II

Introduction

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

DHSS is a great place to kick-start your profession. For more information, please visit (Use the "Apply for this Job" box below). today!

Make a difference in the lives of Delaware families every day. As an HHS Case Manager II, you will help vulnerable and low-income residents access essential benefits and resources. In this role, you will determine initial and ongoing eligibility for a variety of needs-based programs, including SNAP, Medical Assistance, the Delaware Healthy Children’s Program (CHIP), Subsidized Childcare, General Assistance (GA), and Temporary Assistance for Needy Families (TANF).

You will work directly with customers to understand their needs, provide accurate information, answer questions, connect them with additional community resources, and help them navigate available services. This is a people-focused position where strong communication, empathy, problem-solving, and attention to detail are essential. You will provide excellent customer service, process cases accurately and timely, collaborate with coworkers and community partners, and help ensure customers receive the benefits and services for which they are eligible.

You will also have opportunities to contribute to initiatives that improve service delivery, customer experience, benefit accuracy, and programs such as Health Care Reform, TANF, and SNAP. If you are passionate about helping others, enjoy working with people, and want a career where your work has a meaningful impact on your community, we encourage you to apply for the HHS Case Manager II position.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities;

perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation. Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).

Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments. Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms. Establishes effective working relationships with clients, family, community, and professional sources. Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.

Provides information and case coordination on-site, via email or…