Resident Assistant

Job Summary:

Provide effective service delivery to the adults and children in residential facilities consistently and ethically within the mission and values of the agency.

• Provide quality services to people of all ages, genders and sexual orientation, as well as their children following established action plans and trauma-informed models as needed.
• Provide crisis intervention, legal/medical information and referral services consistent with the goals and objectives of the YWCA and according to program policies and procedures.
• Responsible while on duty for the safety and well-being of the residents.
• Perform house safety checks, fire drills and lead protocols.
• Maintain and update appropriate records and reports according to policy and procedures.
• Maintain required documentation to sustain compliance with fire ordinances.
• Conduct intake and exit interviews when appropriate.
• Alert Client Services Director or on-call supervisor/director in case of emergencies, behavior problems, counseling needs, etc.
• Answer hotline calls and complete required documentation. Includes on-call coverage.
• Make child abuse reports to the registry as needed.
• Oversee and assist residents to complete household tasks, such as vacuuming, dusting, kitchen cleaning, etc. to assure the facility is maintained, safe, clean, and tasks completed as assigned.
• Maintain a level of knowledge that is current and applicable to performing this position, including, but not limited to, issues pertaining to domestic/sexual violence, and/or to runaway/homeless at-risk youth.
• Report to Client Services Director any maintenance needs of the facility in a timely manner.
• Develop and maintain knowledge and relationships with YWCA and its services.
• Maintain a high level of confidentiality.
• Other duties as assigned.

• Associates degree in human services or social work preferred, or 2 years experience in the field of domestic/sexual violence and/or runaway/homeless at-risk youth.

• Acceptance and support of the YWCA Mission
• Ability to interact with staff, residents and/or agencies while maintaining confidentiality.
• Well organized and Flexible
• Strong written and verbal communication skills
• Ability to work independently with little or no supervision
• Ability to work with and interact with diverse populations
• Must have reliable transportation and the ability to travel
• Knowledge of Microsoft computer software.

• Integrity
• Respect
• Commitment
• Compassion
• Credibility
• Expertise
• Teamwork

Computer, fax, adding machine, telephone, voice mail, copier. Must hold a valid driver’s license and insurance and be able to travel as necessary.

Climbing, balancing, stooping, kneeling, crouching, walking, grasping, talking, hearing.

Sedentary work exerting up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Heavy acuity is required in this position.

There is no substantial exposure to adverse environmental conditions with the exception of weather-related travel conditions.