Case Manager - Rapid Rehousing (6632

Job Details

Job Details

Job Location:

Santa Ana, CA 92705

Position Type:
Full Time Education Level: 4 Year Degree Salary Range: $23.00 - $23.50 Hourly Job Shift: Day

Status:
Full-Time, Non-Exempt

Pay: $23.00-$23.50/hour

Schedule:

Monday-Friday 9:00 a.m.

- 5:30 p.m.

Mission Statement: “To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.”

• Flexible medical coverage options
• Voluntary dental, vision, life, accident, critical illness, and hospital insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, is responsible for assisting Mercy House clients in obtaining and sustaining permanent housing by utilizing the Housing First Model. This position is responsible for providing case management services and housing advocacy to clients that enter our system of care. The Housing Solutions Case Manager role assesses clients, evaluates effectiveness of housing plans, and tracks progress made by clients towards the clients’ housing goals.

This position advocates for and supports the clients enrolled in the Rapid Re-housing and Homeless Prevention Programs.

• Attend Family Support Team (FST) and/or multi-disciplinary team (MDT) meetings as assigned by supervisor
• Provide comprehensive Case Management services including intakes, housing stabilization plans, goals planning, linking, and monitoring
• Utilize client focused strategies and harm reduction methodologies to help clients stabilize their housing
• Practice Trauma Informed Care and Motivational Interviewing techniques
• Maintain case notes using the GIRP (Goal, Intervention, Response, Plan) format
• Provide tenant education, advocacy, and referrals to various services as needed
• Develop individual case management plans, including financial planning, and housing goals with recipient individuals and/or families
• Meet regularly with clients to track progress in the program and ensure they are following program requirements
• Understand the importance of achieving quality outcomes for clients
• Empower clients in a manner that is supportive, objective and client centered
• Maintain case files up to date and ensure that all necessary client information is submitted into the HMIS database in a timely manner
• Update the program’s master logs daily and ensure information is accurate for each case
• Coordinate home visits with clients as necessary
• Conduct Habitability Inspections as needed
• Assist clients with employment and housing related barriers
• Assist clients to build upon their strengths and recognize their needs in a respectful manner
• Be knowledgeable of community resources and link clients to such resources as needed
• Follow all case management policies within the agency
• Maintain a caseload as assigned by supervisor
• Participate in the Coordinated Entry System meetings weekly, following all CES policies and procedures to request client matches and submit updates as needed
• Assist clients in searching for housing, provide housing leads, and facilitate relationships between landlords and clients
• Provide support and mediate landlord/resident issues as necessary to help client sustain their housing
• Complete re-certification of assistance as necessary and gather required documentation from clients in a timely manner
• Conduct follow-ups with clients as assigned by supervisor

• Work as a team member with all staff, interns and/or volunteers to implement the mission and core values of the agency
• Attend and participate in staff meetings, supervision meetings, community meetings, and training workshops as needed
• Attend monthly meetings with the Housing Solutions team to discuss client progress, needs, and share resources
• Collaborate with the leasing agents (as applicable) and support the clients’ housing efforts
• Accept the responsibility for aiding the development…