Temporary Disaster Case Manager

Description

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SUMMARY:

This position provides direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services.

EDUCATION AND

WORK EXPERIENCE:

• Bachelor’s degree or at least three years of relevant case management experience in the social services field.
• Preferably will have the knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Knowledge of social service delivery systems
• Knowledge of County resources
• Good organizational time-management and communication skills
• Possess the ability to work well independently as well as part of a team.
• Detail oriented
• Self-motivated and able to work effectively and efficiently with a minimum of supervision
• Flexible
• Team player
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Must be able to communicate effectively both written and orally with other staff, clients, and the greater public
• Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
• Must be able to cooperate with The Salvation Army policies and procedures and possess a willingness to follow these as required by The Salvation Army headquarters and administration
• Must be proficient in typing, organizing and filing.
• Must have a working knowledge of budgeting and general knowledge of business protocols
• Must have a valid driver’s license and ability to pass TSA MVR check and in-house driving test
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• Ability and willingness to keep information confidential

SOFTWARE-RELATED

SKILLS:

• Knowledge of Microsoft Office operating system required with the required knowledge of Word and Excel
• Microsoft Access, PowerPoint, and Publisher, helpful
• Demonstrated experience working with email software required;
  Lotus Notes, helpful
• Working knowledge of integrated database applications and ability to use new software programs with basic training

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducts, thorough needs assessment and develops a recovery plan to address identified disaster related un-met needs.
• Providing relevant information and affective referrals for clients as part of a comprehensive and mutually agreed upon recovery plan
• Develop a relationship with client families to provide the best advocacy and direction to these families to ensure their reaching self-sufficiency;
• Assist the survivor to determine the best course of action for both short and long term recovery.
• Develop, implement, and monitor recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
• Provides extensive and intensive case management and follow-up services.
• Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by client.
• Utilizes knowledge of the resources available at all levels of government (federal, state and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
• Mobilizes resources to achieve desired outcomes in accordance with service plan goals
• Maintain timely input and upkeep of client records
• Conducts home visits as necessary.
• Advocates and interacts with other service providers on behalf of participants;
• Maintains current and accurate documentation of services provided to clients.
• Identifies and connects disaster survivors to resources on the local, state, and federal level.
• Assist clients in applying for and receiving public and private benefits.
• Network with Long Term Recovery group and the community to provide referrals and resources to participants.
• Acting as a liaison to internal…