Social Work Coach, Family Advocacy & Support Services

POSITION SUMMARY

The Coach is responsible for individual/family case management services to low-income residents of Hancock County, including assessments, plan development, advocacy, advising, service coordination and follow-up. Coaches work through a customer focused lens to support the individual goals and needs of a customer based on core components of a Whole Family Approach model.

• Obtains history and relevant information from customer and/or family members; assesses and prioritizes customer needs; identifies customer resources; builds rapport with customers.
• Develops, coordinates, and monitors a network of services and resources tailored to the needs and interests of the customer; acts as a liaison between customers and agencies; arranges services with other providers as indicated in case plan; assists customer(s) with completing applications for services.
• Establishes a relationship with providers and resource network; maintains ongoing contact with customer to reassess and monitor goals.
• Networks with area agencies and arranges for services for emergency food, shelter, clothing, etc.; follows-up with customers and agencies to monitor compliance with services.
• Assists individuals in achieving multiple goals, included but not limited to, employment through job training services including outreach, recruitment, application process, assessment, occupational plan development, case monitoring, job development, job placement, and follow-up services
• Performs chart management activities that support objectives of the program; keeps records as required by program and funding sources; records contacts made with customers and families; collects data and completes program reports as requested.
• Participates in clinical supervision, if required; participates in chart review/case consultation and supervisory meetings.
• Performs outreach, disseminates program information, promotes program benefits, serves as referral agent, facilitates customer entry to programs, maintains community contacts and carries out itinerant services.
• Prepares and processes documents; completes required forms; reviews caseload reports for enrollment and fiscal accuracy.
• Seeks customer feedback to enhance program delivery; attends and participates in a peer and other agency activities; acts as a customer advocate.
• Performs additional duties as assigned.

Experience and Skill Requirements:
The following experience and skill requirements are considered essential:

• At least one year of experience working in a social service-based program.
• Crisis intervention and management
• Delivering education programs and individual counseling
• Working with high-risk population
• Working with young children
• Data management
• Writing reports, business correspondence, and procedure manuals

• Excellent critical thinking skills
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Calculate rates, ratios, percentages, and proportions with a basic understanding of statistics, algebra, and geometry
• Proficient in using Microsoft Office applications and other computer software as applicable to the position.
• Read, analyze, comprehend, and apply written procedures
• Communicate and present information
• Research and disseminate information
• Identify problems and recommend solutions
  
  Prioritize and coordinate work activities
• Influence the actions of others, where empathy and perceptiveness are required to determine the best course of action
• Work independently
• Promote feelings of trust and security by establishing strong, caring relationships
• Display tact, discretion, and sound judgment
• Work with a diverse population

The following education and knowledge requirements are considered essential:

• Bachelor’s Degree in Business Management, Education, Guidance, Social Services or a related field. A combination of education and related skills may be substituted for a degree.

Able to achieve the following within 6 months of hire:

• Current or conditional State of Maine licensure in Social Work
• Family Development Credential