Elder Benefits Specialist Bilingual
Listed on 2026-08-28
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Social Work
Bilingual
Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.
Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.
Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.
We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!
Closing Date:September 8th, 2026, or upon receipt of the first 50 applicant submissions
Department of Health & Human Services
Hourly Range: $25.37 - $38.03Job Overview: The Bilingual Spanish Elder Benefits Specialist (EBS) is responsible for meeting with customers that present language barriers and assist with translation to ensure consumers receive accurate information about public and private benefits as well as that they are provided access to technical assistance to access benefits. This position requires the ideal candidate to read, write, and speak fluent Spanish to interpret complex laws, rules and regulations, assist consumers with applying for various levels of public benefits, understanding their customer rights when applying, assisting consumers with filing complaints, grievance, and appeals processes related to benefits.
Further, this position will assist with planning and presenting at outreach events as well as translating outreach and informational materials from English to Spanish as needed.
Job Responsibilities:
- Assist customers to locate and gather financial and non-financial information needed to apply for public and private benefits and assist in the application process. Research benefit information and follow-up to ensure that all information is processed correctly. Provide translation assistance when needed.
- Provide timely and accurate information about public and private benefits a customer may be eligible for as well as how to apply for these benefits. Utilize information found in State and Federal websites including State Health Insurance Program, CARES, Forward Health, and Benefit assistance tools to assist with benefits applications.
- Document outreach activities, consumer contacts, and referral outcomes. Report data on counseling efforts specific to customer served in Peerplace database (report on Midas until sunset) and Excel spreadsheets for all cases assigned. Document accurately in a clear, concise, and objective manner. Documentation includes demographic and geographical information of the customer.
- Provide information and technical assistance to clients about rights, complaints, grievances, and appeals written and verbalized in English and Spanish as applicable.
- Attend regularly scheduled meetings with EBS supervisor and supervising attorney from Senior Law to discuss EBS case issues. Attend ADRC training and meetings. Attend State EBS trainings and meetings throughout the year.
- Provide representation at administrative hearings or other grievance processes, as appropriate and under the guidance of a Senior Law attorney, for individuals who are elderly, developmentally disabled, physically disabled, cognitively impaired, etc. Assist customers with presumptive disabilities application to access public benefits.
- Provide information and offer choices about community services as well as resources for individuals 60 and over.
- Travel to and from customer's homes to assist with the application process.
- Perform other duties as assigned.
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