Resident Advocate – Part-Time

Contract & Hours

STATUS:
Part-Time

7 PM-7 AM – Saturday and Sunday

RATE OF PAY: $19.00 per hour

Provide direct services to residents in emergency shelter setting for survivors of domestic violence and/or sexual assault. Provide coverage of 24-hour hotline. Provide peer counseling and information and referral to callers and clients. Supervise general house operation during the shift in order to ensure quality service delivery.

• Complete initial residential orientation for clients entering emergency shelter as well as exit processes
• Manage the daily activities of emergency shelter by assigning chores, supervising chores, ensuring that community living guidelines, rules, and policies are adhered to by residents.
• Serve as mediator to assist residents with conflict resolution skills.
• Assist residents with food services such as preparation and serving of meals as needed and facility cleaning as needed.
• Oversee the safety, security, and general welfare of residents and facility during assigned shift, including being on-call as required.
• Answer 24-hour hotline in order to provide telephone assessments/service eligibility, crisis intervention, peer counseling, and information and referral.
• Ensure proper protocols are followed, screen incoming calls in order to ensure client confidentiality, and log hotline calls.
• Ensure appropriate records are maintained regarding clients and service delivery and prepare reports.
• Attend meetings and training as directed by supervisor.
• Maintain professional conduct and represent the Agency in a professional manner.

Associate or Bachelor’s degree preferred.

Knowledge of dynamics of domestic violence, sexual assault, persons with special needs, community resources, and crisis intervention techniques required; strong interpersonal skills and conflict resolution skills required; high level of personal integrity, diplomacy, discretion, and tact is necessary; strong team work skills and ability to establish rapport with diverse populations needed; highly organized, flexible, and able to manage multiple priorities with ability to work with minimal supervision and meet deadlines;
Shift work consisting of non-traditional hours to include nights and weekends required.