Medical Case Worker II - N399

The Los Angeles County Department of Homeless Services and Housing (HSH) consolidates our countywide response to homelessness.

The driving force behind HSH is increasing accountability and transparency, improving care for people experiencing or at risk of homelessness, and streamlining collaboration with partners including services providers, the County’s 88 cities, and unincorporated areas to deliver high-quality, life-saving care. Staff schedules are based on business need and may include the option of a hybrid work schedule where employees work remotely and from the office.

HSH will launch Flexible Financial Assistance for People Experiencing Homelessness (FFA for PEH). This targeted funding is provided to people experiencing homelessness who are in need of financial assistance to secure housing, get closer to housing stability, or connect to employment. Participants will be actively engaged and/or enrolled in supportive services and will be referred by their case manager or outreach workers from Community Based Organizations (CBOs), Access Centers, and faith- based organizations.

The MCW II (FFA Coordinator) position will perform full-time referral management of all FFA for PEH requests. The position will report to HSH Program Leadership and will work alongside the Homelessness Prevention Unit (HPU), although the role will manage a separate program not targeted towards at-risk households and will utilize a distinct funding source. Working closely with the HPU Program Management and supervised by HPU’s Budget Program Manager, this position will be responsible for receiving, tracking, and processing FFA requests for referred participants.

The FFA Coordinator will be responsible for processing financial assistance requests, verifying supporting documentation, cross-checking program enrollment and eligibility for other supportive services, and organizing records and transactions in multiple systems, including HMIS and Sales Force. This role will require close contact with referring parties, as well as landlords and other vendors who will be receiving payment on behalf of clients.

During the processing of financial assistance request the FFA Coordinator will also be responsible for reviewing sensitive documents, including W9s, affidavits, and invoices/bills. The FFA Coordinator will work directly with referring agencies to troubleshoot challenging FFA requests. The FFA Coordinator will also be a key liaison to Brilliant Corners, who will process FFA payments.

• Review FFA referrals submitted by partner agencies and screen for participant eligibility and priority.
• Verify referring party’s attempt to utilize other funding sources, including, but not limited to, CalAIM Housing Deposits, Multi-Disciplinary Team flexible funding, and the department of Public Social Services, DPSS One Time Moving Assistance, before approving request.
• Review and approve financial assistance requests and ensure appropriate documentation is provided for processing.
• Maintain communication with referring agency regarding eligibility, fulfillment time frames, and pathways to other resources when eligibility is denied.
• Maintain strong communication with third party vendors (landlord, mechanics, etc.) regarding processing times and updates on payment status.
• Maintain strong communication with Brilliant Corners and its Operation Specialists who will process payments to third party vendors.
• Support with the ongoing training for referring agencies by hosting office hours, regular trainings, and updating training material and guides.

• Review and maintain client-level data and records in Sales Force and HMIS
• Assist in researching, compiling and developing data-based analysis, reports, and the creation and maintenance of data and budgeting tools
• Work on projects, such as analyzing trends in FFA spending, monitoring data quality, and other financial assistance challenges as needed.
• Assist with preparation of reports and presentations as needed
• Rigorously documents processes and procedures used for all reporting and analyses.
• Assist with the design, development, implementation and…