Corps Navigator; Case Manager

Job Details

• Level: Experienced
• Job Location:
  
  East Valley Site
  - Tujunga, CA 91042
• Position Type:
  Full Time
• Education Level: 4 Year Degree
• Salary Range: $23.19 - $28.54 Hourly
• Travel Percentage:
  Up to 50%
• Job Shift: Day
• Job Category:
  Nonprofit
  - Social Services

The Corps Navigator I serves as the lead in providing comprehensive and integrated case management and support services to Corps members based on a professional assessment of each Corps member’s needs and the Corps’ connections to internal and community resources.

The Corps Navigator II serves as the primary contact with barrier removal/support services providers and partners, is the primary reviewer/approver of support services for all Corps members not in his/her/their caseload and is responsible for ensuring outcomes associated with all local government contracts/grants assigned to the Corps’ Corps member Development Department.

• Provides integrated case management services, including Corps member/family needs assessments and referrals to local resources. Referrals to local community services include medical care, mental health services, childcare, housing, substance abuse prevention, education services, financial literacy, legal services, and community engagement activities. Corps Navigators also make direct referrals to the Corps member Development (CMD) team for support with vocational training, post-secondary enrollment, job readiness, job placement, and financial awards.
• Works with a caseload of approximately 50-70 Corps members at multiple program sites, some assigned/attached to CMD contracts/grants; assists with information related to Corps members enrolled in contract-related follow-up services, as appropriate.
• Develops individual service plans with Corps members that are reviewed and updated monthly; tracks progress in meeting Corps members’ personal, professional, and educational goals.
• Meets directly with Corps members to review support service requests and communicate approval or denial of services based on management’s feedback; tracks Corps members’ supportive service expenses including back-up documentation.
• Coordinates and/or facilitates service referrals to local community-based organizations and government agencies, utilizing established network and adding to the Corps’ list of referral agencies, as appropriate.
• Responds to Corps members in crisis and provides referrals for emergency services, as needed.
• Collaborates with Recruitment and Intake staff to meet program enrollment and service delivery goals through frequent contact with Corps members and coordinating (home) visits, office appointments and telephone calls to follow through with individual service plans and other services delivery.
• Collaborates with Sr. Program Manager of CMD to refer clients to the Corps’ Legal Services Program.
• Tracks and documents contract-related data for Corps members on caseload (e.g., quarterly Job Readiness Assessments, 300 hours of work experience, etc.) and reports to Sr. Program Manager on a weekly basis via one-one-one (O3) meetings.
• Maintains and updates files for all Corps members with supporting documentation, while entering and tracking all pertinent Corps member data and case notes in the Corps’ internal data collection software (Salesforce/ECM) as well as into contract-specific data collection systems.
• Collaborates with Case & Transition team to refer clients on caseload to life skills, vocational training, and College & Career workshops; identifies Corps members for classes and refers them to the Case & Transition staff for follow-up.
• Facilitates/co-facilitates Life Skills, Corps member Leadership Councils, and group meetings for Corps members in various settings.
• Communicates with Work Program and Education staff on a consistent basis to ensure Corps members are successfully participating and progressing through the Young Adult Corps program. Works closely with these departments to ensure staff are informed of Corps members’ status and outcomes.
• Maintains high level of confidentiality and does not use or disclose protected health information about any member or other party in compliance with Corps’ policies…