Front Desk Monitor - Michael's House

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Michael's House, Menands, NY, US

9 days ago Requisition

Salary Range: $18.91 To $23.57 Hourly

Location: Albany, NY

Program: Homeless & Housing Services – Michael’s House

Pay Range: $18.91 - $23.57 per hour

Schedule: WEEKENDS REQUIRED -- Saturdays & Sundays; 4pm - 12am (midnight)

Notes: This in-office position is weekends with some holidays and extra evenings/nights as needed.

Job . # 0543

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.

St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region.

The Front Desk Monitor, located at 543 North Pearl monitors the front desk of Michael’s House, a 20-unit, fully furnished, supportive housing facility that provides a safe and stable environment for families and individuals who are homeless or at-risk of becoming homeless. The individual in this role will help to foster a supportive, caring and family atmosphere for the residents of Michael’s House, as well as the staff.

• High School diploma / GED Equivalent is required
  .
• Previous experience working in a human services agency is a plus!
• Proficiency in computer applications:
  Microsoft Office Suite (Word, Excel) is required
  ;
  Experience with, Google Business Workspace Suite (Gmail, Docs, Meet, Sheets) is preferred.
• Self-motivated and engaged, with a strong attention to detail;
  Excellent writing aptitude.
• Capacity and openness to work with populations from culturally diverse and economically disadvantaged backgrounds, including but not limited to a broad range of people with various developmental and functional levels.
• Capable of exercising ethical, independent judgment and discretion, and handle sensitive data with strict confidentiality.
• Have a professional record of integrity, proven reliability and dependability.
• Qualities of positivity, flexibility and adaptability to day-to-day changes with agency needs and functioning.
• Ability to complete pre-employment background check requirements, including CBC fingerprinting.

• Relationship Management: Establish and maintain professional, collaborative relationships with staff, service providers, community resources, and facility residents while ensuring 100% compliance with agency policies and procedures.
• Administrative Support: Manage daily office operations, including word processing, filing, telephone/desk reception, and accurate record-keeping; proactive supply inventory; ordering supplies as needed.
• Facility Safety: Maintain a safe, secure, and healthy environment by identifying, reporting, and resolving facility issues.
• Crisis Intervention: De-escalate and intervene in crisis situations, utilizing mediation and communication skills to resolve conflicts effectively.
• Other position-related duties as assigned by the Director/Supervisor.

• Competitive Pay with an Excellent Benefits Package
• Health Insurance options:
  Medical, Dental and Vision
• Generous Combined Leave Time (CLT) and Paid Holidays!
• We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program
• Pension Plan with Generous Agency Contribution
• 403b Retirement Savings Plan
• Life Insurance – Automatic Benefit at no cost to employee
• Paid Training, including TCI and…