Supportive Program Manager

Homeward Pikes Peak empowers individuals and families to access stable housing, increase mental health, recovery, and economic stability. We create opportunities for individuals and families to restore dignity through treatment and recovery programs, mental health services, and providing housing first. All our programs offer case management to set our clients up for success.

The Supportive Housing Program Manager is responsible for oversight of the Supportive Housing programs, which include the HUD – COC Grants:
Dual Diagnosis and PSH programs. The Program Manager has a reduced caseload of clients to process all rental assistance invoices and utility payments, as well as managing data quality in the HMIS data management system. This position supervises case managers of those programs and reports to the Vice President of Programs.

• Responsible for the oversight of HUD-funded housing programs and specialty housing for individuals with substance abuse and severe mental illness, and for individuals experiencing homelessness with possible criminal backgrounds.
• Effectively lead staff to include supporting core values, addressing zero tolerance behaviors, and maintaining active communication with direct reports.
• Create and maintain systems to ensure client records and databases are up to date, ensure that client interactions are timely and appropriately documented in the HMIS system, and adhere to appropriate confidentiality standards relative to data. Ensure Best Notes is utilized regularly to support the billing of supportive services.
• Administer all housing vouchers, manage client intake process, and conduct/design interviews, assessments, and applications of prospective clients for the program by following up on referrals from external and internal sources.
• Oversee, supervise, and train new hires on the Supportive Housing staff, and responsible for the supervision and evaluation of all staff in the assigned HPP housing programs. Provide guidance and support with their tasks as needed.
• Ensure client program participation and adherence to HUD standards by facilitating all client tenant conferences and/or behavior contracts with the assigned case manager and client.
• Work closely with the finance department to ensure smooth and timely payments of all monthly rental and utility payments and deposits.
• Create and maintain updated policies and procedures, training manuals for assigned housing programs, and oversee the creation and implementation of yearly training for all staff.
• Collaborate with community partners and other housing supportive service providers, and foster relationships with partnering agencies.
• Coordinate with Pikes Peak Continuum of Care Coordinated Entry and other entities as needed in order to facilitate contracts, referrals, and program administration. Represent Homeward Pikes Peak during all Coordinated Entry meetings.
• Closely track all program changes reflecting client/program successes or shortfalls, and provide a monthly report to the CEO, Vice President of Programs, and Director of Development.
• Fulfill all responsibilities of case management staff when applicable to cover illness, vacations, or vacancies.
• Manage donation inquiries for the program and maintain donor relationships. Report and track donations and submit to the Director of Development as needed.
• Work with the Leadership Team to set or review strategies and short/long term goals for effective and efficient operations of the assigned programs.
• Oversee and track data in HMIS for outcome performance reports and run APR reports as needed.
• Manage and submit payments to community partners and vendors (e.g., Laundry Time).
• Perform other duties as assigned.

• Serve as Case Manager for clients/residents (reduced caseload) to ensure program participation. Conduct home visits with each client at a minimum of once a month, and maintain weekly contact by phone.
• Work with each client to set goals for healthy individual growth with an emphasis on maintaining recovery.
• Monitor progress in attaining goals and monitor adherence to all Homeward Pikes Peak – Supportive Housing policies and procedures.
• Provide transportation for clients to appointments when necessary.
• Coordinate with other community service agencies to access services for clients as needed.
• Maintain accurate records, which include client charts as well as internal and external reports.
• Develop Individualized Services Plans for clients.
• Coordinate…