Case Manager II, T-Building

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

The T Building is a building that was developed and is operated by Dunn Development Corp., a private developer, and NY Health and Hospitals. The T Building is a residential building located in the Jamaica section of Queens. The project has 200 residential dwelling units. CAMBA, Inc. is the on-site services provider at the T Building. Seventy-Five apartments, will be master leased by CAMBA and will house chronically homeless single adults who are diagnosed with SPMI (seriously and persistently mentally ill).

The remaining units are occupied by low income lottery community residents.

Reports To:
Program Manager

Location:
Jamaica, New York 11432

What The Case Manager II Does:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacypolicesintended to protect the security and privacy of individually identifiable health information.
• Review all documentation establishing tenants’ eligibility for program and make file copies.
• Create and maintain tenant files.
• Conduct initial intake and assessment of tenants and tenants’ families’ needs and periodic re-assessments.
• In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short-term and long-term tenant goals.
• Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside CAMBA.
• Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self-sufficiency.
• Recommend and implement strategies to persuade tenants to participate more fully in this process.
• Monitor tenants’ progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and document via progress notes.
• Participate in case conferences.
• Follow-up with tenants and with referral organizations regarding tenant contact and progress with referral organization.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of building).
• Act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• Schedule appointments fortenantwith referral organizations.
• Escort tenants to appointments (educational, medical, social service, etc.)
• Assist tenants in completing applications for benefits and entitlements and may process applications on tenants’ behalf.
• Follo…