Intake Specialist - Bilingual

Position Summary

The Intake Specialist for the HRSN (Housing-Related Social Needs) Program plays a vital role in helping individuals secure stable housing by conducting intake screenings, facilitating initial rent payments, and ensuring a seamless transition into case management. This position requires strong attention to detail, financial coordination skills, and a compassionate, trauma-informed approach to client engagement.

• Supports the HRSN (Housing-Related Social Needs) Program by conducting intake screenings, coordinating rental and utility assistance payments, and ensuring accurate documentation of client services.
• Facilitates the initial engagement process for program participants and supports their transition to case management services.
• Ensures compliance with program requirements, financial documentation standards, and confidentiality policies.

• Conduct intake screenings to determine eligibility for the HRSN program based on program guidelines and funding requirements.
• Collect and review required documentation including identification, proof of income, and other eligibility materials.
• Explain program services, expectations, and next steps to potential participants in a clear and supportive manner.
• Maintain accurate and confidential records of client information in the program database.
• Coordinate rental assistance payments in accordance with program policies and procedures.
• Process utility assistance payments for eligible program participants.
• Maintain accurate financial records of payments issued and documentation required for financial tracking and reporting.
• Provide payment confirmations or documentation to clients, landlords, or partners as appropriate.
• Facilitate the transition of enrolled participants to the assigned case management team.
• Ensure client documentation, intake notes, and financial information are accurately transferred to case management staff.
• Communicate relevant client needs or concerns to case managers to support coordinated service delivery.
• Maintain accurate data entry related to client intake, payments, and program participation.
• Assist with preparation of program documentation and reports required for program oversight or funding compliance.
• Ensure records meet applicable program, Medicaid, county, or grant reporting standards.
• Provide trauma-informed and client-centered support to individuals entering the program.
• Serve as a primary point of contact during the intake process to answer questions and provide guidance.
• Promote equitable access to services consistent with housing-first and low-barrier service principles.
• Perform additional duties as assigned in support of program operations.

• High school diploma or GED required; associate or bachelor’s degree in social services, human services, public administration, or a related field preferred.
• Experience working in intake coordination, housing programs, social services, or related service environments preferred.
• Strong organizational skills and attention to detail.
• Experience handling financial documentation or payment coordination is preferred.
• Ability to work effectively with diverse populations including individuals experiencing homelessness or housing instability.
• Proficiency with computer systems, databases, and standard office software such as Microsoft Office or Google Workspace.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive client information appropriately.
• Valid driver’s license and ability to travel locally if required.
• Bilingual skills (Spanish, Russian, or other languages commonly spoken by participants) preferred.

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