Case​/Program Manager - Finger Lakes Counties

Title:
Case/Program Manager
Program:
Finger Lakes Counties (Cayuga), Surrogate Decision-Making Committee Services (SDMC)
Supervisor:
Director, Finger Lakes Counties (Cayuga, Seneca, Wayne)

Location:

Auburn, NY (Cayuga)
Status:
Non-exempt, Part-Time OR Full-Time
Salary: $21-$22/hour, based on mediation experience

Purpose of Your Position:
Under the direct supervision of the Director of Finger Lakes Counties and in conformance with the policies and procedures established by the Board of Directors, the Case/Program Manager carries out the daily tasks associated with the case management of their County’s alternative dispute resolution (ADR) programs.

• Respond to referrals from courts, government agencies, schools, and human service agencies, as well as walk-in clients;
• Administer hearings for the Surrogate Decision-Making Committee (SDMC) program;
• Maintain clear documentation on all cases including but not limited to opening and closing case files;
• maintaining the Case Load Manager (CLM) database, completing statistical information; and reviewing files for completeness at conclusion of sessions;
• Maintain case files with accurate and highly confidential record keeping;
• Conduct intakes, schedule mediations, prepare required documentation, and communicate efficiently with parties and referral sources;
• Answer phone and website inquiries regarding all programs;
• Develop and maintain an effective working relationship with County Court personnel and other referral sources;
• Support the County Director with supervision of volunteer mediators;
• Review agreements and awards, and suggest appropriate human service agencies to provide any recommended follow-up support services;
• Assists in conducting in-services, outreach, and educational programs for volunteers, community organizations/agencies, schools and referral sources;
• Maintain an annual caseload;
• Obtain and maintain Center for Dispute Settlement mediator certification;
• Participate in staff meetings, retreats, events, and activities

• Graduation from a recognized college with an associate’s degree in the field of Human Services, Social Science or Criminal Justice, plus two years of work experience in a related field;
• Any combination of training, education, and work experience sufficient to indicate ability to perform the job.

• Demonstrate experience in working with youth;
• Demonstrate experience in working with culturally diverse populations;
• Some knowledge of alternative dispute resolution (ADR) processes preferred;
• Some knowledge of court processes preferred;

• Initiative, tact, honesty, integrity and a commitment to peaceful conflict resolution processes;
• Ability to work effectively with clients in various stages of conflict;
• Proven ability to exercise confidentiality;
• Ability to make referrals to other human service agencies;
• Ability to communicate effectively both verbally and in writing;
• Strong organizational and time management skills;
• Must be able to complete training and apprenticeship to become a certified mediator;
• Working knowledge of Microsoft Word, Excel, and basic computer technology;
• Ability to type a minimum of 35 wpm.

To be considered for Program Manager, mediation experience is required.

The Center for Dispute Settlement is an Equal Opportunity Employer.