Occupancy Specialist

As a community-led non-profit provider of affordable housing, Northwest Neighborhoods (NWN) equitably fosters diverse, vibrant neighborhoods that are physically and socially connected, where anyone can thrive. Northwest Neighborhoods provides affordable housing to more than 320 households, owns and manages over 20 storefronts and commercial spaces, and stewards the historic Capitol Theatre.

NWN is seeking an Occupancy Specialist to support individuals and families in accessing safe, stable, and affordable housing. This position is responsible for determining eligibility, leasing, and maintaining occupancy records for NWN’s portfolio while ensuring compliance with federal, state, and local regulations.

The Occupancy Specialist works collaboratively with residents, community partners, and internal staff to promote housing stability, provide trauma-informed customer service, and support the organization’s mission of serving the community through quality affordable housing. This role requires a compassionate approach when working with vulnerable populations, including individuals and families experiencing housing instability, financial hardship, disabilities, or other barriers to housing.

Reports to:

Deputy Director of Property and Tenant Services

Assist applicants and residents through the affordable housing application and certification process with professionalism, empathy, patience, and respect.

Determine program eligibility in accordance with applicable housing regulations, including LIHTC, HOME, HOPE VI, and others.

Verify income, assets, employment, student status, and other eligibility information through third‑party verification methods.

Complete and maintain initial certifications and related compliance documentation; be cross‑trained in annual and interim certifications.

Maintain accurate and organized resident files, electronic records, waitlists, and applicant tracking systems.

Process and post daily incoming payments in an accurate and timely fashion.

Review and reconcile tenant accounts to ensure accuracy and resolve discrepancies.

Assist with audits, inspections, and file reviews as needed.

Assist residents with housing requirements, documentation, and community resource referrals.

Support occupancy goals while ensuring program compliance and fair housing standards.

Provide resident‑centered services using a trauma‑informed approach.

Address resident concerns through clear communication and problem‑solving.

Collaborate with property management, resident services, and compliance staff to support resident stability and successful tenancy.

1–3 years of experience in affordable housing, property management, and/or related field

Strong interpersonal, organizational, and customer service skills

Highly organized with strong attention to detail

Proficiency in Microsoft Office

Ability to maintain confidentiality and handle sensitive information with discretion

Knowledge of trauma‑informed practices and ability to work effectively with individuals from diverse backgrounds and experiences

Knowledge of Fair Housing laws and commitment to equitable housing practices

Familiarity with LIHTC, HUD, or other affordable housing compliance programs

Experience with Yardi Voyager

Housing stability and eviction prevention experience

Experience working with vulnerable populations or in a human services environment

This role operates in both office and on‑site property environments, with regular travel between affordable housing communities. May involve engagement with residents experiencing crisis situations requiring empathy, discretion, and professional judgment. Ability to operate a computer and keyboard. May require…