Recreation Coordinator

SUMMARY

Under general supervision, this position performs a variety of customer service, data gathering, office work, facility cleaning, and desk and program supervision. In addition, this position will be primarily responsible for planning and directing summer camp and out-of-school activities, meeting customer needs, including answering the phone, greeting walk-ins, touring perspective memberships, providing program and facility information, and assisting with rentals, as well as assisting the management team with certain aspects of operations.

Essential and other key responsibilities of the position may include, but are not limited to, the following:

• Plan, implement, evaluate, and direct the day-to-day operations and long-term planning for a school-age, childcare program, designed to meet the needs of parents and elementary-aged children served. Demonstrates an ability to translate standards into programmatic outcomes in an informal learning environment. Demonstrates an ability to resolve the full range of problems associated with childcare programming.
• Ability to monitor, understand, interpret, and apply City policies, industry standards, and State laws applicable to school-aged, childcare programs.
• Ability to recruit, train, supervise, coach, and evaluate instructors, staff, and volunteers assigned to the childcare program. Demonstrates an ability to lead large groups of school-age participants and use their understanding of methods and techniques to effectively enrich or educate a certain age group and/or a group of participants with certain interests or individual needs.
• Provide excellent customer service through effective and professional communication with external customers about the Link, its memberships, programs, events, amenities, and policy and procedures and be able to follow and enforce them with consistency and tact.
• Facilitates membership enrollments, program registration and rental reservation with efficiency using the Link’s operational software; accurately manages customer transactions while adhering to all cash handling policies and procedures.
• Assist with maintaining a clean and safe recreation center facility. While janitorial work is not the specific job duty of any employee, each member of the staff is expected to assist in the cleanliness and safety of the Link and its internal and external amenities. Responsible for completing building walk through each shift to visually ensure the Link is in good order.
• Assist management staff with room set-up and clean-up, including table and chairs stacking and unstacking; during events and rentals, will provide on-going communication with the renter to ensure expectations are met.
• Serve customers in a polite and enthusiastic manner and manage any conflict or misunderstanding. Serving customers and citizens includes welcoming individuals, learning members’ names, answering the phone promptly, collecting and handing out equipment, responding to or providing assistance for questions or concerns.
• Assist management staff with delegated duty to provide higher level service or quality of programs.
• Maintains a key role in managing front line customer service and program supervision, including assisting the Recreation Supervisors with customer service consistency, completing the booking of rentals, and completing monthly reports.
• Assists Supervisors with program oversight and communication. Specifically, working with students and parents as well as driving for school pickup, drop-off, and to and from field trips.
• Maintains integrity, professionalism, values and goals of the city by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
• Cooperates with co-workers…