Bilingual Intake Specialist

Description

Work Schedule: Tuesday-Saturday/10am-7pm

Summary:

Under the general direction of the Assistant Lead Case Manager, the Intake Specialist is responsible for coordinating and implementing intake services for UAC in accordance with agency policy, DFPS Minimum Standards and ORR Policy. The Intake Specialist must be on-call based upon programmatic needs to ensure that the intake process is completed for each UAC placed ’s. The Intake Specialist promotes best practice and facilitates the optimum delivery of quality trauma informed care and case management services to UAC.

Requirements

Position Responsibilities:

• * Managing of the UAC Bed Capacity Workspace to ensure accurate counts of UAC in care, UAC pending placement, and closed beds.
• * Responding to incoming placement confirmation emails and/or calls in a timely manner.
• * Working collaboratively with ORR intakes to ensure that the UAC referral process is conducted.
• * Communicating information about incoming UAC to program staff and keeping them aware of arrival dates/times.
• * Conducting intake interviews and orientation, and assessing client needs and strengths.
• * Complete intake and orientation interviews and process within required time frames.
• Maintaining the safety and well-being of children through supervision, adherence to program policies, and appropriate interventions.
  This may include the use of approved crisis management techniques, such as physical containment, when necessary to protect the child or others from harm.
• Deliver client services and all daily interactions within the Sanctuary Model framework.
• Assisting with case manager assignment to ensure all UAC are effectively assigned within the allotted time frame. Completing documentation in the UAC case file and entering required information in the UAC portal within required time frames.
• Adapting to changing program needs to include work in the evenings, weekends and holidays as needed.
• Actively participating in the enhancement and/or improvement of the living and working environment for residents and employees.
• Attending administrative staff meetings, staff retreats, and other team building activities as scheduled. Demonstrating proficiency in knowledge of agency policy, DFPS Minimum Standards and ORR Policy.
• Demonstrating knowledge and sensitivity of cultural norms, values and heritage.
• Assuming ON-CALL duties after regular business hours, including nights, weekends and holidays.
• Attendance and successful completion of a 10- day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with the Agency.
• Must complete all required professional development assigned in a timely manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, and others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by the Program Director or Senior Director of Emergency Services.

Competencies

Adaptability

Advocacy

Teamwork

Communication

Thorough

Minimum Qualifications:

• Education…