Intake Coordinator

Vision

To end homelessness.

All youth experiencing homelessness and youth at risk of being homeless are empowered to be contributing, self-supporting members of their community.

JOB DESCRIPTION

TITLE:

Housing Intake Coordinator

REPORTS TO:

Behavioral Health Program Manager / Quality Assurance Manager EMPLOYMENT STATUS:
Regular, full-time CLASSIFICATION:
Hourly

LOCATION:

300 North Willow Street Wasilla AK 99654 FLSA STATUS:
Non-Exempt

SUPERVISES:
Assigned staff

The Housing Intake Coordinator oversees all operations of the My House recovery housing, sets housing guidelines, trains staff working within the houses and oversees occupants, eligibility and operations. Additionally, the Housing Intake Coordinator collaborates with the Quality Assurance Manager to ensure accurate data entry and compliance with intake requirements.

• Conduct intake assessments with individuals referred to the My House behavioral health program to gather relevant background information, assess program eligibility, identify service needs, and explain program guidelines, expectations, and available supports.
• Receive, review, and respond to referrals for My House behavioral health programs and housing services in a timely and professional manner.
• Coordinate the intake process from initial referral through admission, including communication with referral sources, clients, residents, and appropriate My House staff to support a smooth transition into services.
• Coordinate and complete all admission and discharge procedures, ensuring required documentation, notifications, and follow-up activities are completed accurately and timely.
• Open and maintain client charts in the appropriate electronic health record or database system, ensuring required demographic, referral, intake, service, and discharge information is entered promptly and accurately.
• Complete all required intake paperwork, discharge GPRAs, and other program documentation, and enter required information into the OPUS database and other applicable systems in accordance with program requirements.
• Ensure intake, service, and discharge documentation is complete, accurate, confidential, and maintained in accordance with My House policies, funding requirements, behavioral health standards, and applicable regulatory requirements.
• Comply with all guidelines, procedures, documentation standards, and regulations established by applicable regulatory agencies and funding sources.
• Maintain consistent communication with referral sources and community partners regarding referrals, intake scheduling, program availability, client needs, and the status of the intake process.
• Communicate effectively and work collaboratively with behavioral health professionals and other team members to support clients in establishing and accomplishing goals, developing healthy boundaries, accessing services, and working toward increased independence and stability.
• Support client engagement and retention by building respectful, professional relationships with clients and helping connect them with appropriate My House programs, activities, behavioral health services, and community resources.
• Assist with client outreach and engagement efforts, including communicating with current and prospective clients regarding My House programs, activities, services, and available resources.
• Assist with the development and distribution of the My House newsletter, including gathering program updates, client activities, community resources, and other relevant information.
• Coordinate the My House Supper Club, including scheduling, communication, outreach, and coordination with staff, clients, volunteers, and community partners as needed.
• Coordinate and support…