Case Manager

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Toft Terrace, SEATTLE, WA, US

2 days ago Requisition

$36.10

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

• We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options.
• Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.
• This is a full-time position with benefits .

Seattle, WA (In-Person)

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility:
We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

The Case Manager (CM) supports Plymouth residents as part of the onsite Resident Well-Being Care team. This role provides supportive services to residents, maintains high-quality service delivery aligned with Plymouth’s mission, and promotes housing stability through harm reduction, trauma-informed care, and Housing First principles.

This position carries a designated caseload, is assigned to an individual building, but may be reassigned based on service needs.

This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

• Develop and maintain Individual Service Plans (ISPs) with residents to address housing stability, long-term goals, and transition needs.
• Maintain knowledge of resources within Plymouth and the broader community, including public benefits, to maximize resident access.
• Assist residents with scheduling, transportation, and accompanying them to appointments as needed.
• Advocate, consult, and collaborate with community providers to ensure continuity of care.
• Coordinate with Housing Operations to support residents’ housing stability (e.g., rental assistance, paperwork completion, living condition improvements).
• Respond to crises and emergencies using trauma-informed, harm reduction practices, contacting emergency services when required.
• Address resident complaints and concerns, escalating to the Residential Well-Being Manager (RWM) as appropriate.
• Collaborate with the internal behavioral health team to ensure cohesive service delivery.
• Attend supervision and team meetings to discuss resident issues, program goals, and strategies.
• Work cooperatively with co-workers and other Plymouth departments, supporting community events and aligning with building teams on resident needs.
• Maintain a safe and sanitary environment for residents and staff.
• Maintain all records, progress notes, and documentation accurately and in a timely manner, following strict confidentiality and privacy standards.
• Adhere to program agreements, including goals related to housing stability, eviction prevention, income/skills…