Case Manager
Listed on 2026-09-23
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Social Work
Mental Health, Crisis Counselor, Community Support Services, Human Services/ Social Work
Location: Northern
QTAP
221-10 Jamaica Ave
Queens Village, NY 11428, USA
Minimum Qualifications
Education:
Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience, or associate's degree plus 3 years above experience.
Certifications/Licenses:
Not specified
Work Eligibility:
Mustbe authorized towork in the U.S.
Work Location Requirement:
Onsite/community-based (regular travel to client residences required)
Compensation
Salary / Pay Rate
Fixed Rate: $26.52 per hour
What We Offer
Comprehensive
Health Benefits:
Medical (HSA), Dental and Vision plans
403(b) Retirement Savings Plan with employer match
Generous Paid Time Off:
Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
Employee Wellness Programs:
Employee Assistance Program and mental health resources
Learning & Development Opportunities:
Educational Leave and Tuition Assistance, Training and Career Development Tracks
Additional Perks:
Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits
About the Role
Under the supervision of the Program Director/designee, the Case Manager functions as part of a team supporting individuals living in independent apartments in the community. This roleassistsconsumers in developing andmaintainingstable living, working, and social environments by coordinating access to medical, psychosocial, financial, vocational, and other essential services. The Case Manager provides crisis intervention as needed and delivers services in the field to support individuals in achieving the highest level of independent living possible.
Primary Responsibilities
- Travel to/visit consumers’ residences to provide supportive services on a scheduleestablishedby the program; counsel consumers individually or in groups to meet service needs and goals
- Assist consumers inmodifyingattitudes and patterns of behavior by increasing understanding of self and others
- Secure and evaluate information related to medical, psychological, and social factors; complete andmaintainassessments, service plans, treatment records, and documentation (including quarterly reviews)
- Maintain accurate, up-to-date case records and measurable service plans in compliance with regulatory standards and culturally responsive practices
- Provide supportive counseling (individual and group) andutilizeevidence-based approaches such as cognitive-behavioral techniques
- Obtain, develop, and communicate resource information and connect consumers to appropriate community supports
- Facilitate individualized services aligned with recovery and discharge planning goals
- Educate consumers on available services, recreational activities, and daily living skills, including socialization and conflict resolution
- Perform crisis assessments and provide verbal and non-verbal crisis intervention as needed
- Refer consumers to appropriate community providers andaccompanythem to appointments
- Participate in on-call responsibilities, if assigned
- Report serious incidents immediately; complete incident documentation and follow agency policies
- Plan and coordinate social and recreational activities
- Conduct regular inspections of consumer residences to ensure safety and cleanliness
- Maintain staff communication logs and documentation
- Execute emergency response protocols and provide first aid/CPR if necessary
- Attend meetings, supervision, and trainings
- Advocate on behalf of consumers internally and externally
- Assist consumers in accessing vocational training, employment, and education opportunities
- Perform other job-related duties as assigned
Equal Opportunity Employer
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