Community Engagement Coordinator

Job Title:

Community Engagement Coordinator

Dept:
Prevention & Harm Reduction Services

Reports to:

Harm Reduction Manager

Salary Range: $25.00 – $28.00 hourly

Position Summary:

The Community Engagement Coordinator supervises a harm reduction team serving BIPOC and justice-involved people who use drugs (PWUD), overseeing outreach, client engagement, staff supervision (Prevention Care Managers and Engagement Specialists), quality assurance, and care coordination with external partners. The role ensures services align with harm reduction, trauma-informed, and culturally responsive principles while maintaining compliance with grants and agency standards. Responsibilities include staff training, advocacy, programmatic reporting, and building community linkages to reduce barriers to care.

Authority and Independence
The Community Engagement Coordinator works under general supervision and exercises independent judgment within established policies, procedures, and grant requirements. The position requires maintaining confidentiality, balancing supervisory responsibilities with direct program oversight, and managing outreach, engagement, and coordination activities with professionalism and cultural humility.

Minimum Qualifications

Education and Experience

• Bachelor’s degree; OR a minimum of 2+ years’ experience working in a non-profit social service agency providing direct client services to diverse populations (e.g., PWUD, justice-involved individuals, people with mental health diagnoses), or an equivalent combination of education and experience.
• Case management and/or healthcare experience.
• Experience working within harm reduction, trauma-informed, or culturally responsive frameworks preferred.
• Experience with Electronic Health Record (EHR) systems preferred.

Skills and Competencies

• Excellent organizational and time management skills.
• Strong written, verbal, and documentation skills.
• Computer proficiency, including Microsoft Office; experience with EHR/data systems preferred.
• Sensitivity to HIV/AIDS, chronic illness, substance use, and a strong commitment to ACR Health’s mission, vision, and values.
• Ability to work respectfully and effectively with people who are BIPOC, LGBTQI+, justice-involved, experiencing homelessness, or actively using substances.
• Fluent in both Spanish and English preferred.
• Lived experience of homelessness, substance use, BIPOC identity, and/or LGBTQI+ identity strongly preferred.

Other Requirements

• Valid New York State driver’s license and reliable access to a vehicle with current insurance for work-related travel, training, outreach, and occasional client transport (personal vehicle ownership is not required but consistent access is necessary).
• Successful completion of a background screening and verification process, including checks required under state Medicaid/OMIG guidelines.

Primary Responsibilities

• Maintain strict confidentiality in compliance with Article 27-F, HIPAA, and ACR Health policies; protect agency data in all job duties and communications.
• Oversee outreach and client recruitment efforts to ensure consistent, effective engagement of priority populations, particularly BIPOC and justice-involved PWUD.
• Supervise Prevention Care Managers and Engagement Specialists, providing regular support, coaching, performance feedback, and case-specific consultation for complex client situations.
• Ensure all services are delivered in alignment with harm reduction principles, trauma-informed care, and culturally responsive practices.
• Conduct routine quality assurance (QA) reviews and lead quality improvement (QI) initiatives to strengthen service delivery and data integrity.
• Review and submit timely programmatic reports; track performance metrics and ensure compliance with grant and agency…