Non-Medical Case Manager - Roanoke

POSITION DESCRIPTION

JOB TITLE:

Non-Medical Case Manager (NMCM)

Senior Medical Case Manager, Director of Health Services

The Non-Medical Case Manageris responsible for coordinating support services andassistingclients in accessing resources that improve health outcomes and retention in HIV care. The NMCM focuses on reducing barriers to care through referrals, linkage services, client education, advocacy, and coordination of non-medical support services.

The NMCM assists clients with navigating systems of care while promoting self-management and engagement in treatment.

• Conducts psychosocial assessments and eligibility screenings.
• Develops individualized service plans asrequiredtodetermineand address barriers to better health and retention in care.
• Facilitates referrals to outside agencies for supportive and non-medical services, including, but not limited to, housing assistance, food resources, transportation, counseling, insurance enrollment, financial assistance, and substance use services.
• Provides linkage and re-engagement support for clients entering or returning toHIVmedical care.
• Performs case conferences with team members and community providers as needed to better serve client needs.
• Provides periodic educationregardingHIV transmission, risk reduction, insurance/enrollment, available community resources, and adherence support.
• Provides client advocacy andassistancenavigating healthcare and social service systems.
• Maintains regular client contact tomonitorprogress toward goals and assess ongoing needs.
• Maintains chart documentation in accordance with
  
  Ryan White Part B and agency standards.
• Completes monthly compliance chart audits.
• Attends RWB-mandated meetings or other required functions.
• Performs other office/program duties as needed.

• A valid driver’s license and reliable transportation are required.
• Ability to work within diverse populations.
• Knowledge of Ryan White Part B services, as well as criteria in which clients must qualify for the program.
• Knowledge of HIV care, treatment adherence, and community support resources.
• Ability tomaintainaccurateandtimelydocumentation.
• Must be SOAR certified or receive certification withinfirst6 months of position.

• The ability to gather relevant information about individuals to determine their needs and develop appropriate intervention plans.
• The skill to support and empower clients by advocating for their rights, promoting self-determination, and fostering independence.
• The ability to effectively communicate and build rapport with clients, colleagues, and other stakeholders.
• The capacity to respond effectively to emergencies, crises, or situations requiring immediate attention and support.
• Ability to work independently and meet deadlines

• Bachelor’s Degree in Social Workorother Human Services field preferred.
• Minimum of 2 years of experience in HIV care, supportive services, case management, or related experience for a period of 3 years regardless of academic preparation.

Full-time, non-exempt