Client Services Case Manager

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FT 40 HRS Dorchester, MA, US

30+ days ago Requisition

Salary Range: $44,895.00 To $67,343.00 Annually

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, a Woman, Infants and Children (WIC) Nutrition Program.

To help further the mission of Harbor, we are looking for a talented Client Services Case Manager to join our team at the Daniel Driscoll-Neponset Health Center
.

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role:

The Client Services Case Manager works as part of the Client Services Unit and provides ongoing case management, treatment adherence support and supportive referrals for patients Living with HIV/AIDS receiving care at the health centers affiliated with Harbor. The Case Manager assumes an important role working closely with the primary care providers, infectious disease providers, and other health center staff to coordinate medical and social services.

The Case Manager is responsible for developing, implementing and evaluating case management needs and care plans to address psycho-social issues and the case management needs of patients living with HIV/AIDS receiving care at the health center. This position also requires regular on-site assistance in the Harbor Health Food Pantry on Tuesdays, once a month at the Daniel Driscoll Neponset Health Center.

This is a hybrid position. This is a grant funded position.

Responsibilities:

• Provides Intake,Assessment,Individual Serviceplansandongoingcase management for patients living with HIV/AIDS.
• PracticesunderDPH,HRSAHAB,andBPHCcasemanagement standards ofcareandperiodically evaluates and ensures that standards are met.
• Regularlyassessescasemanagementservicesandidentifiesareasof growth and improvement.
• Coordinateshealthandsocialservicesforclients.
• Evaluatesprogresstowardserviceplangoals&objectivesandensures eligibility requirements are met and documented.
• Assuresthatclientsareconnectedtoneededcommunityservicesas well as financial benefits/entitlements.
• Empowersclientsforself-advocacyasappropriate.
• Assists in operation of weekly Tuesday food pantry at Daniel Driscoll Neponset Health Center between 7:30 AM and 3:00 PM a minimum of once per month. Additional assistance required as needed with priority availability between the hours of 7:30 AM and 9:30 AM.
• Supports food access programs including coordinating meal delivery and tracking food access support services such as grocery store gift cards.
• Actively participates in assigned continuous quality improvement activities for case management program
• Conducts off-site client social services and health visits when appropriate.
• Establishes & maintains relationships with outside community agencies providing useful services for clients.
• Contributes to the collection and maintenance of demographic and service utilization data for grant and contract requirements as appropriate including monthly reporting.
• Collaborates with medical and other staff to develop and implement patient care plans via…