Supervisor - Child Care Region

• Department: Child Care Resource and Referral – Region V
• Reports To: Program Director & Subsidy/Resource Coordinator
• FLSA Status: Exempt
• OSHA Category: Category 3

Responsible for supervising child care staff in assigned office(s). Trains, coaches and mentors employees on specific job duties and quality customer service delivery. Assists case managers in reducing their audit error rate.

• Assist Program Director and the Subsidy & Resource Coordinator with supervision and monitoring staff.
• Make recommendations to the Program Director and the Subsidy & Resource Coordinator on employment, promotion, disciplinary action, or termination.
• Direct the daily activities and duties of the staff.
• Interpret and implement child care and agency policies.
• Audit casework to ensure compliancy.
• Ensure that timelines are met.
• Facilitate staff meetings on a regular basis.
• Provide training, mentoring and advisement to staff.
• Complete staff evaluations.
• Complete supervisory duties in the PATH.
• Follow up on provider and client complaints.
• Maintain close communication with Program Director and Subsidy & Resource Coordinator.
• Assume case management duties in absence of Case Manager.
• Complete and submit monthly reports.
• Provide new hire orientation and complete on-boarding paperwork.
• Attend meetings as directed.
• Participate in assigned work groups.
• Present information on the childcare subsidy program and the importance of quality childcare to various groups.
• Refer all suspected cases of child abuse and neglect to WV DoHS.
• Adhere to duties as listed in WV DoHS Child Care Resources and Referral Policies and Procedures.
• Maintain confidentiality.
• Perform other duties as assigned to enhance, improve, and accomplish the agency’s mission and strategic goals.
• Collaborate with agency colleagues to reach agency goals and objectives.
• Participate in agency committees as needed.

Supervise staff in assigned office(s).

To perform the job successfully, an individual should demonstrate the following competencies:

• Quantity: Completes work in a timely manner; works quickly.
• Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Attendance/Punctuality: Is consistently at work when scheduled and on time.
• Dependability: Follows instructions, responds to management direction.
• Empathy: Values the feelings of others to ensure pleasant workplace relationships and customer satisfaction.
• Teamwork: Go above and beyond your essential task and collaborate with colleagues to achieve agency goals and results.

• Empathy/Compassion
• Teamwork
• Considerate
• Equality
• Respect
• Ethics

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of knowledge of Microsoft Word, Excel, Power Point and PATH. Excellent telephone skills. Ability to use and maintain office equipment. Maintain a safe, clean, and functional office work environment. Must have good memory, organizational and listening skills.

• Bachelor’s degree in human services, early childhood or related field and a thorough knowledge of childcare policies.

Must have a valid West Virginia driver’s license; clear criminal background with no charges related to child abuse, domestic violence or drug charges; and a clear APS/CPS check. Must be bondable.

Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from clients, customers, and the public.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential…