Case Manager - Youth and Young Adult

Description

Position Title: Case Manager - Youth and Young Adult

Reports to: Assistant Director

Category: Full-Time

Location: Washington, DC NW

Hours: Flexible schedule, Monday-Friday between 8am-8pm, some evenings, holidays and weekends may be required and participates in on-call rotation.

Friendship Place is a nonprofit organization serving the Washington, D.C. region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives through community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness.

We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following:
Excellence and Innovation;
Finding Ways to Say “Yes,”;
Caring at the Core;
Agents of Change;
Support, Empowerment and Development;
Building Relationships; and Integrity and Accountability.

The Case Manager for the Before Thirty (B430) Program provides trauma-informed, youth-centered case management to transition-aged youth and young adults (ages 18–29) experiencing housing instability and related barriers. This role supports participants in achieving stability through individualized goal planning, housing navigation, employment and education support, and connections to community resources. The Case Manager also plays a key role in the Welcome Center by working scheduled Drop-In Center shifts, providing low-barrier support, crisis intervention, and resource navigation for walk-in youth and young adults.

The position requires strong engagement skills, an understanding of youth development, and the ability to build trusting, culturally responsive relationships with diverse populations including LGBTQ+ youth and survivors of trauma. The Case Manager collaborates with internal teams, external partners, and community providers; participates in division-wide initiatives such as the annual PIT and HYC counts; and maintains accurate, timely documentation and data tracking.

This role is essential in supporting Friendship Place’s mission to promote stability, empowerment, and long-term success among youth experiencing housing insecurity.

• Provide youth-focused, trauma-informed case management to transition-aged youth (18–29), including singles and families.
• Conduct intakes, goal setting, case plans, safety plans, and ongoing assessments.
• Support participants in addressing barriers related to housing instability, mental health, employment, education, and access to benefits.
• Maintain accurate, timely documentation—including HMIS entries, case notes (submitted within 48 hours), service plans, and all required forms.
• Complete monthly reporting, dashboards, and data tracking in accordance with program and funder requirements.
• Respond to participant crises, assess safety risks, and activate appropriate emergency or mandated reporting protocols.
• Work two scheduled Drop-In Center shifts per week, providing low-barrier support, crisis response, resource navigation, and…