Shelter Support Staff; PRN - float member

Central Arizona Shelter Services ("CASS") is now looking for a Shelter Support to float between our 3 shelters in Phoenix. Our locations are Downtown Phoenix for our single adults, our Haven senior center along the I-17, and our Vista Colina family shelter on Mountain Road.

Schedules will be provided 2 weeks in advance, with first opportunity at last minute call offs.

Maintain a safe, orderly, and caring environment while assisting individuals with their daily needs; provide community resources and referrals to assist and empower individuals experiencing homelessness to establish and maintain permanent housing. This is an active and fast-paced role.

Provide direct client support:

• Provide excellent customer service to clients, volunteers, donors, and vendors.
• Complete new client intakes; explain agency rules and policies and tour around campus.
• Attend to client needs, answer questions, resolve problems and elevate to case manager or supervisor when necessary.
• Perform daily check-in of client in Homeless Management Information System (HMIS.)
• Provide clients with information and referrals; document the interaction(s) in HMIS.

• Conduct walk-throughs of facility ensuring conditions are safe, and clients are adhering to shelter policies and procedures.
• Address immediate concerns relating to the health and safety of shelter clients including biohazard clean up, placing “wet floor” signs, and appropriately blocking off damaged or unsafe areas.
• Ensure visitors are properly escorted within the facility.
• Assist with preparing for new client intakes including cleaning and restocking of individual client spaces and updating bed occupancy trackers.
• Communicate with the leadership to identify safety concerns and needed maintenance or repairs.
• Answer and direct incoming calls, provide information; monitor visitor and client access of the facility.
• Communicate and collaborate with other CASS departments, employees, and outside agencies.
• Assist in the receipt and distribution of deposits.
• Maintain adequate and organized stock of office, cleaning, and hygiene supplies; distribute hygiene items to clients as needed.
• Able to work and operate commercial washers’ dryers and provide linens.
• Maintain a clean, organized work area.
• Assist in setting up client meals in;
  If applicable.
• Complete checks of client sleeping areas in accordance with shelter policies to ensure health and safety of residents.
• Ensure continuity of services across shifts by participating in shift change staffing and send shift summary emails.

• Enter relevant data in HMIS accurately and according to Shelter policies and procedures.
• Maintain complete and organized files including shelter intakes.
• Prepare Incident Reports (IR) and other reports and distribute as needed.

• Maintain respectful and collaborative relationships with partner agencies.
• Work closely with team members to ensure a coordinated and holistic approach to client support.
• Participate in team meetings, training sessions, and community outreach events as required.
• Escalate all urgent client and facility issues to leadership in a timely manner.
• Perform other duties as assigned.

• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proven ability to be flexible and manage multiple priorities in a fast-paced environment.
• Perform other duties as required.

The schedules will vary every 2 weeks, but training will consistent of:

• Orientation from 8am-5pm for up to two days
• One week of training at each of the sites from 9am-5pm