Engineering Manager - Developer Experience

Meet Fetch Engineering

At Fetch, engineering is driven by curiosity, ownership, and a bias toward action. We operate in complex problem spaces where the right answer is not always clear, and success depends on adaptability, critical thinking, and informed decision-making. Our engineers are comfortable navigating ambiguity, understanding tradeoffs, gathering context, and turning uncertainty into progress while maintaining high technical standards.

Engineers at Fetch take pride in building reliable, scalable systems that serve millions of users. You will contribute directly to the codebase, collaborate closely with cross-functional partners, and help shape best practices that elevate the quality of our work. We foster a culture of mentorship and collaboration, where engineers grow by learning from one another and holding a high bar for quality, reliability, and impact.

Fetch is transforming how people connect with the brands they love, and our engineering organization plays a critical role in making that experience fast, reliable, and scalable. As we continue to grow, we are investing in the systems, tools, and workflows that help engineers do their best work.

We are looking for an Engineering Manager, Developer Experience to lead the team responsible for improving engineering productivity across Fetch. This team owns the platforms, tooling, practices, and "golden paths" that make it easier for engineers to build, test, ship, observe, and operate software with confidence.

In this role, you will partner closely with engineering teams, product leaders, infrastructure, security, data, and architecture to identify friction in the software delivery lifecycle and turn those opportunities into high-leverage improvements. You will lead a team that treats Fetch engineers as customers, builds internal products with strong product thinking, and measures success through meaningful improvements in developer satisfaction, delivery speed, reliability, and operational excellence.

This is a leadership role for someone who is excited about building the systems behind the systems: CI/CD, developer tooling, local development, service templates, paved roads, testing infrastructure, observability, automation, and AI-enabled developer workflows.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

• Lead, coach, and grow a team focused on developer experience, developer productivity, and internal engineering platforms.
• Define and execute a developer experience strategy that improves how Fetch engineers build, test, deploy, and operate software.
• Partner with engineering teams to deeply understand pain points across the software development lifecycle, including local setup, CI/CD, testing, release management, observability, incident response, and production operations.
• Create and evolve "golden paths" that help teams move faster while improving quality, consistency, security, and reliability.
• Own and improve core developer productivity systems such as build pipelines, automated testing infrastructure, service scaffolding, shared tooling, documentation, and internal platforms.
• Drive adoption of modern engineering workflows, including AI-assisted development, automation, code review improvements, intelligent tooling, and self-service capabilities.
• Use quantitative and qualitative data to identify bottlenecks, prioritize investments, and measure impact across engineering productivity, developer satisfaction, cycle time, deployment frequency, change failure rate, and operational burden.
• Build strong partnerships with platform, infrastructure, security, SRE, product engineering, architecture, and data teams to align developer experience investments with company priorities.
• Establish a team culture centered on customer empathy, operational excellence, pragmatic execution, high-quality technical decisions, and continuous improvement.
• Represent developer experience priorities in engineering planning, roadmap discussions, and cross-functional decision-making.

• Experience managing and growing…