ServiceNow Developer

• - Design, develop, test, deploy, and maintain Service Now applications and platform enhancements
• - Build secure, reliable integrations using REST, SOAP, webhooks, Integration Hub, MID Server, and related technologies
• - Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
• - Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• - Create intuitive, accessible experiences across Employee Center, Service Portal, work spaces, forms, catalogs, and mobile
• - Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
• - Troubleshoot complex platform, integration, data, and performance issues
• - Apply development standards, security controls, automated testing, code review, source control, and release-management practices
• - Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities

Fill the skill matrix below:

• Skill
• Amount
• Candidate's No. of years of experience
• Service Now development and configuration
• Required
• 4
• Required
• 3
• API integration design, security, and troubleshooting
• Required
• 2
• REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring
• Required
• 2
• Service Now ITSM processes and modules
• Required
• 2
• Flow Designer, Integration Hub, Service Catalog, ACLs, and automated testing
• Required
• 2
• Service Now data models, tables, reference relationships, and CMDB
• Required
• 2
• User-centered solution design, accessibility, security, and maintainability
• Required
• 2
• Testing, code review, source control, and release-management practices
• Required
• 2
• Analytical, troubleshooting, documentation, and communication skills
• Required
• 3
• Collaboration with technical and non-technical stakeholders
• Required
• 3
• Employee Center, Service Portal, UI Builder, and configurable work spaces
• Required
• 2
• Service Now AI:
  Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search
• Required
• 2
• Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification
• Required
• 2
• Other Service Now domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine
• 2
• Automated deployment pipelines, Agile delivery, and Dev Ops practices
• 2

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