Developer, ServiceNow

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

Design, build, enhance, and support scalable capabilities on the Service Now platform. This role is part of the Presidio Managed Services Service Now team and is responsible for developing and enhancing the Service Now platform to support service delivery, engineering operations, and customer-facing teams. The platform is designed as a domain separated instance supporting many managed services customers within the environment.

The role translates business and operational requirements into reliable technical solutions. The role supports platform enhancements, ITOM capabilities, workflow automation, integrations, reporting, portals, and custom applications that improve service quality, operational efficiency, and customer outcomes.

The successful candidate will be expected to deliver hands-on development while also contributing to solution design, technical troubleshooting, documentation, deployment quality, and mentoring less experienced developers when needed.

• Design, develop, configure, and support Service Now platform enhancements across applications, workflows, forms, tables, scripts, portals, reports, dashboards, and integrations.
• Implement and support ITOM capabilities, including Event Management, Discovery-aligned CMDB improvements, Service Mapping support, operational health views, and related automation.
• Build and maintain workflow automation using Flow Designer, Workflow Studio, business rules, script includes, UI policies, client scripts, catalog items, and other platform capabilities.
• Develop and enhance Service Catalog and portal experiences that improve request intake, customer usability, fulfillment efficiency, and operational visibility.
• Design, build, and support integrations between Service Now and enterprise or customer systems using REST, SOAP, Integration Hub, MID Server, import sets, transform maps, web services, and API-based patterns.
• Translate business requirements, user stories, and operational pain points into scalable technical designs that align with platform standards, security requirements, and maintainability expectations.
• Support testing, peer reviews, release readiness, deployment planning, update set management, and post-deployment validation across development, test, and production environments.
• Troubleshoot defects, integration issues, automation failures, data quality problems, and platform performance concerns through structured root cause analysis.
• Create and maintain technical documentation, design notes, configuration standards, test evidence, runbooks, and knowledge articles.
• Partner with platform administrators, architects, service delivery leaders, and operational teams to reduce technical debt and improve platform reliability.
• Provide technical guidance and mentoring to junior developers or administrators on development standards, troubleshooting approaches, and Service Now best practices.

• Bachelor's degree or equivalent experience and/or military experience.
• 3-5 years of hands-on experience with Service Now platform development, configuration, and administration experience in an enterprise or managed services environment.
• Strong working knowledge of Service Now application development, including server-side and client-side scripting, Glide APIs, business rules, script includes, client scripts, UI policies, UI actions, ACLs, notifications, and scheduled jobs.
• Experience developing workflow automation using Flow Designer, Workflow Studio, subflows, actions, approvals, notifications, and record-based automation patterns.
• Experience with ITSM and Service Catalog functionality, including catalog items, record producers, variable sets, fulfillment workflows, incident, problem, change, request, and knowledge-related…