ServiceNow Mid Level Developer

Location:
Remote Eligible Locations: AL, AZ, CO, DC, FL, GA, IL, IN, LA, MD, MI, MS, NV, NJ, NC, NJ, OH, PA, SC, TN, TX, VA

Clearance: Tier 1 Investigation (Background Check & Fingerprint)

New River Systems is seeking a Service Now Developer to design, build, test, and maintain Service Now applications, modules, and integrations, and to administer Service Now instances across the development lifecycle in support of Defense and Intelligence Community customers. Developers work within Agile delivery teams alongside Business Analysts, Business Process Consultants, Test Engineers, and Subject Matter Experts, and follow upgrade-safe, configuration-first practices that minimize technical debt and support long-term platform health.

At Level 2, the Developer independently delivers end-to-end work products, develops new concepts and processes, analyzes root causes, and may lead a task, project, or team. Guidance is needed only in new or uncertain situations. Readiness is demonstrated by delivery breadth across multiple functional areas and the ability to resolve cross-functional issues.

• Demonstrated delivery breadth across multiple Service Now functional areas (e.g., ITSM plus HRSD, ITAM, or integration work)
• Independently delivers end-to-end work products from story to production
• Independently resolves cross-functional issues; trusted by peers as a go-to for troubleshooting
• Builds and maintains ATF tests for own deliverables
• Mentors Level 1 Developers; contributes to team standards and documentation

• Next step:
  Service Now Developer Level 3, or transition to SME Level 2 (shift from building to advising; requires evidence of stakeholder influence and knowledge transfer, not only delivery breadth)
• Lateral options:
  Business Process Consultant Level 1-2
• Mentoring: paired with a Level 3 Developer or a cross-role mentor (SME/BPC) to prepare for advancement or lateral transition

• Has professional experience supporting Service Now configuration and development, requirements analysis, process execution and evaluation, and integration with other applications
• Interacts with customers and development team to gather and define requirements
• Analyzes and studies customer requirements to determine the most effective use of Service Now to satisfy their needs
• Designs, creates, tests, and maintains Service Now suites and modules to satisfy customer requirements
• Follows a formal design process using formal specifications, data flow diagrams, and other accepted design techniques; adheres to laws, standards, and established guidelines for development and delivery of Service Now capabilities
• Develops software using common commercially accepted programming languages (HTML/CSS, JavaScript, etc.) and data models (XML, JSON, CSV, etc.) as required
• Has administered Service Now instances including user creation, interfaces to AD, group creation and maintenance, group permissions, access control lists, global platform settings, notifications, and resource usage
• Configures Service Now to provide visually pleasing, content-rich, user-friendly interfaces with intuitive navigation
• Assists with developing and maintaining technical documentation to support maintenance and upgrades
• Provides software process management and configuration management throughout the Service Now development lifecycle
• Performs custom development and 3rd-party integrations as required
• Applies concepts, develops, tests, maintains, and supports effective Service Now configurations
• Troubleshoots problems and provides solutions to overcome them
• Works with management and peers to determine specifications

• Platform Configuration & Customization:
  Forms, lists, views, UI policies, UI actions, business rules, client scripts, and script includes; knowing when to configure vs. customize; upgrade-safe development
• Scripting & Development:
  Server-side (Glide Record, Glide System, Script Includes, Scheduled Jobs) and client-side (g_form, g_list, Glide Ajax) scripting;
  JavaScript; HTML/CSS for portal and UI work
• Service Portal & UI Builder:
  Service Portal widgets (AngularJS); catalog items and record producers; UI Builder for modern interfaces
• Workflow & Automation:
  Flow Designer flows, subflows, and actions; legacy workflow;
  Scheduled Jobs;
  Event Management; notifications and escalations
• Integration: REST/SOAP API development and consumption;
  Integration Hub spokes; MID Server configuration;
  Import Sets and Transform Maps; third-party integration patterns
• Instance…