Senior Implementation Manager

About Open Loop

Open Loop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Open Loop’s mission is to bring care anywhere by powering telehealth solutions at scale.

As an Implementation Manager, you will own the hands‑on technical implementation of Open Loop’s platform for our clients. You will take an approved solution and turn it into a working, validated and production‑ready implementation across configuration, integrations, data, testing and deployment.

Open Loop powers complete virtual‑care businesses. A single implementation may involve patient intake, eligibility, identity, clinical workflows, prescribing, pharmacy, labs, fulfillment, payments, support and reporting. Your job is to understand how those components need to work together, perform the technical implementation and prove that the resulting solution is reliable in production.

This is an individual‑contributor role. You will partner closely with a Technical Project Manager who owns the overall plan and cross‑functional implementation process. You own the technical work, technical judgment and technical readiness.

• Translate approved client solutions and requirements into a technical work breakdown covering configuration, integrations, data, environments, testing, deployment and documentation.

• Configure Open Loop’s platform and implementation‑specific workflows using established standards and reusable patterns.

• Implement and validate client and third‑party integrations using APIs, webhooks, authentication, data mapping and other supported connectivity methods.

• Execute data migration, cleanup, transformation, backfill and reconciliation activities.

• Use SQL, APIs, logs, payloads, configuration tools and AI‑assisted scripting or development to complete implementation work and diagnose problems.

• Configure event‑driven automation and triggering logic across the platform (user creation, firing downstream workflow actions when defined conditions are met, etc)

• Partner directly with client technical teams to clarify requirements, exchange specifications, resolve integration issues and validate expected behavior.

• Build and execute technical test plans covering complete workflows, failure paths, retries, duplicate events, data integrity, permissions and external dependencies.

• Prepare the technical environments, data and functionality required for UAT; resolve technical defects and provide evidence to the TPM and other readiness owners.

• Determine whether the implemented solution meets Open Loop’s technical definition of done and provide technical sign‑off.

• Troubleshoot implementation and production‑stabilization issues by comparing expected with actual behavior, isolating the failing layer and establishing reproducible evidence.

• Distinguish configuration issues, deployment defects, data problems, client integration failures, third‑party failures and genuine Open Loop product gaps.

• Resolve implementation‑owned issues directly and elevate genuine product defects or capability gaps with clear reproduction steps, evidence, impact and required behavior.

• Protect the long‑term supportability of the platform by using standard configuration and integration patterns whenever possible.

• Identify when a client request requires an approved exception, reusable implementation capability or Product and Engineering support.

• Produce and maintain complete technical documentation, including configuration records, mappings, integration specifications,…