Charter Service Representative - CVG

Summary

The position of the Charter Service Rep (CSR) is intended to alleviate the workload of the crew (flight deck and cabin) by tending to non‑flying issues. CSRs are directly involved in communication to the client and Headquarters to execute trip details safely and efficiently. The CSR should focus on safety and security while working closely with the private screeners. CSR duties and responsibilities are divided into three phases: pre‑flight, during flight, and post‑flight.

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check and pre‑employment drug screen.

• Education:
  
  High School Diploma or equivalent.
• Minimum of one (1) year of customer service experience.
• Valid/Unexpired Passport Book:
  No.
• Valid/Unexpired Driver's License:
  No.
• Visa Sponsorship Available:
  No.

• Airline industry experience.
• Basic computer skills.
• Knowledge of general office equipment.
• Organizational skills and strong attention to detail.
• Excellent communication skills and extensive problem‑solving capabilities.

• Confirm and verify logistical support and act as the flight’s ground security coordinator (GSC).
• Ensure timely and accurate completion of forms.
• Verify that all information in the Trip Sheet is accurate and communicated appropriately.
• Verify training records for authorized representative are current and complete for screening.
• Contact OCC with the charter flight’s out and in times if unable to enter information directly through company‑issued iPad; information entered includes passenger count, fuel information, delay code and reason.
• Other duties as assigned.

The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Airport Agent – While performing the duties of this job, the team member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (hand trucks, carts, ramps, tugs, etc.).

They are required to lift and/or carry up to 100 lbs and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24‑hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.

Ability to wear personal protective gear. Some travel may be a requirement of the role.

Allegiant is deemed an essential service provider during declared national and state emergencies. Team members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Training hourly wage is $12 per hour.

Post‑training wage is $425‑$475 per trip.

• Profit sharing
• Medical/Dental/Vision/Life/Disability insurance
• Medical travel reimbursement
• Legal, identity and pet insurance
• 401(k) with an employer match
• Employee stock purchase plan
• Employee assistance program
• Tuition reimbursement
• Flight benefits
• Paid vacation, holidays, and sick time

• Profit sharing
• Medical travel reimbursement
• Legal, identity and pet insurance
• 401(k) with an employer match
• Employee stock purchase plan
• Employee assistance program
• Tuition reimbursement
• Flight benefits
• Sick time

Disability/Veteran