International Operations Agent

Overview

The International Operations Agent I will be responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA & Mexico across all modes of international transportation based upon customer request.

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Coordinate the day to day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification; identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Performs other duties as assigned.
• Complies with all policies and standards.

• High School Diploma or GED degree or equivalent (Required)
• Bachelor's Degree or equivalent (Preferred)

• 2+ years industry experience in export/import operations (Required)

• Knowledge of ITAR, DG, or TSA regulations (Medium)
• General computer skills (Medium)
• Non-Vessel Operating Common Carrier (NVOCC) (Medium)
• Actual Time of Arrival (ATA) (Medium)
• Federal Aviation Administration (FAA) (Medium)
• Export regulations (Medium)
• Customs and Border Protection (CBP) (Medium)

• Cargo-wise within 1-1/2 Yrs (Required)
• Microsoft Office suite within 1-1/2 Yrs (Required)