Operations Lead

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Louisville, KY, US

6 days ago Requisition

Position Title

Department

Operations

Reports To

Dedicated Operations Supervisor

Location

Louisville, Kentucky Terminal

Date Revised

August 11, 2026

Position Summary

The Louisville Operations Lead directs day-to-day operations at the Louisville terminal, managing an assigned dedicated driver fleet serving automotive customers. This position is the primary on-site presence for drivers and is accountable for service performance, safety, data integrity, and driver retention at the location.

Because Louisville is a small site with limited on-site support, the ideal candidate is a self-directed, solutions-oriented professional who takes ownership of outcomes and communicates effectively with drivers, customers, and remote support teams.

• Manage an assigned dedicated driver fleet, including safety performance, start-time and delivery window adherence, attendance, and equipment condition.
• Serve as the primary on-site driver contact, providing daily hands-on support to drive engagement and retention.
• Cover open loads during the assigned shift and communicate capacity constraints and lane issues to the Fleet Manager team.
• Complete daily yard checks and maintain accurate tractor and trailer locations in the system.
• Maintain operational data integrity, ensuring loads are called, drivers are assigned, and information is entered accurately and on time.
• Monitor driver Hours of Service (HOS) availability and support on-time service to automotive customer schedules.
• Serve as the on-site liaison between drivers, customers, and West Side Transport, clearly communicating expectations for each load.
• Support DOT compliance activities, including physicals and drug screens, in coordination with the Canton team.
• Promote a strong safety culture by supporting compliance with DOT regulations, HOS requirements, driver qualification standards, accident reporting procedures, and company safety initiatives.
• Ensure compliance with all applicable company policies and federal, state, and local regulations, including DOT, FMCSA, OSHA, and other regulatory requirements.
• Respond promptly to operational challenges, customer service concerns, and equipment breakdowns, coordinating with maintenance, safety, and other departments as needed.
• Assist with the onboarding, training, and coaching of assigned drivers to ensure adherence to company standards and best practices.
• Recognize signs of driver dissatisfaction, respond promptly to concerns, and elevate issues to management when appropriate.
• Perform additional duties and special projects as assigned.

Qualifications

Required

• High school diploma or GED.
• One or more years of experience in transportation, dispatch, or terminal operations.

Preferred

• Associate or bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
• Two or more years of experience in transportation, trucking, logistics, dispatch, or terminal operations.
• Prior experience supporting a dedicated fleet or automotive customer operation.

Knowledge, Skills & Abilities

• Working knowledge of DOT regulations, FMCSA compliance requirements, and Hours of Service (HOS) regulations.
• Self-directed, with the ability to own outcomes and exercise sound judgment with limited on-site supervision.
• Excellent verbal and written communication skills, including the ability to work comfortably with drivers, customers, and support teams.
• Strong organizational, analytical, and problem-solving skills.
• High attention to detail with excellent documentation and data-entry accuracy.
• Ability to prioritize multiple tasks and adapt in a fast-paced…