Transportation Supervisor

Description

Description

Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year.

QCD associates also help run a national non-profit, the GSF Foundation.

At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you're part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of food service distribution.

Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.

Shift: Wednesday - Saturday (10 hours)

This position is bonus eligible

• Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)
• Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)
• Resolves equipment failures or breakdowns, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%)
• Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)
• Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required. (10%)
• Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)
• Performs other related and assigned duties as necessary.

Supervises up to 100 or more employees, including hourly staff. Overseas operations with significant impact on GSF customer relations.

• Budget
• Driver performance, including hourly off-load rate, on-time delivery, and reliability
• Customer and vendor relationships
• DOT compliance
• Teamwork within the department and across departments
• Customer satisfaction
• Safety of employees
• Safety of facility and transportation equipment
• AIB rating

Education and experience equivalent to:

Bachelor’s degree in management, business, or psychology from an accredited college or university.

3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments.

• DOT regulations, policies, and procedures (J)
• Labor contracts and labor union environment (J)
• On-board computer systems (J)
• Relevant safety policies, practices and procedures (J)
• Management/supervisory concepts and techniques (B)
• Project management concepts and techniques (B)
• Budgetary concepts and procedures (B)
• PC word-processing/spreadsheet software applications (B)
• Scheduling and routing (B)
• Computer-based routing systems (B)
• Shipment and distribution of food or allied products (B)
• Regional geography and customer locations (B)

• Supervise a diverse workforce of up to 100 employees
• Resolve and report delivery issues between drivers and customers; other customer service issues
• Supervise and motivate employees in a team-based environment
• Interpret transportation operations anomalies and identify appropriate solutions
• Prepare administrative and technical documents and reports
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Travel via…