Logistics Coordinator

Responsibilities:
Route Planning & Dispatch

• Prepare and distribute daily collection schedules and routes for waste trucks and drivers.
• Adjust and optimize routes based on customer requests, service frequency, and traffic conditions.
• Track vehicle movement in real-time using GPS or dispatch systems to ensure route compliance.

• Monitor fleet availability, fuel usage, and vehicle maintenance schedules.
• Ensure that vehicles are serviced, inspected, and roadworthy at all times.
• Coordinate with the maintenance department to report and resolve mechanical issues quickly.

• Communicate daily assignments, changes, and instructions to drivers and field supervisors.
• Ensure waste collection, skip bin deliveries, and roll-on/roll-off operations are executed on time.
• Follow up on missed collections or delays and arrange prompt service recovery.

• Act as a liaison between the operations team and clients to handle inquiries, schedule changes, and complaints.
• Maintain accurate records of customer service requests, service logs, and collection manifests.
• Support the billing and customer service departments by providing accurate service data and documentation.

• Ensure all logistics activities comply with company policies, environmental regulations, and health & safety standards.
• Conduct routine checks to confirm that drivers have valid licenses, PPE, and understand waste handling protocols.
• Report incidents, accidents, and environmental breaches promptly to the Operations Manage