Chief Pilot

Position Summary

The Chief Pilot is responsible for overseeing flight operations, ensuring the safety and efficiency of all flights, managing flight crews, and maintaining compliance with aviation regulations and company policies. This role requires strong leadership, extensive aviation experience, excellent organizational skills, and the ability to align aviation operations with corporate goals and objectives. The position leads pilot and flight attendant performance, training, operational standardization, regulatory compliance, budget management, vendor coordination, and continuous improvement while promoting a culture of safety, professionalism, precision, and exceptional customer service across the flight department.

• Safety and Regulatory Compliance Promote and sustain a culture of safety within the aviation department. Ensure all flight operations comply with Federal Aviation Administration regulations, company policies, the Aviation Operations Manual, standard operating procedures, and other relevant authorities. Lead and support Safety Management System initiatives, risk management practices, and incident, accident, hazard, and occurrence reporting processes. Participate in the Emergency Response Plan as a member of the Aviation Huddle Group.

• Flight Operations Leadership Oversee and manage all flight operations to ensure safety, efficiency, service, and compliance with company policies and aviation regulations. Lead pilots, flight attendants, and Assistant Chief Pilots in the execution of safe, reliable, and customer-focused flight operations. Collaborate with the Senior Director of Aviation and senior management to align aviation operations with corporate goals and objectives. Supervise and manage Assistant Chief Pilots.
  
  Facilitate and support positive communication channels across the flight department.

• Training and Crew Development Recruit, train, supervise, coach, and develop pilots and flight attendants. Conduct performance evaluations and provide ongoing coaching, training, and development. Ensure all pilots maintain required certifications, qualifications, training records, and operational readiness. Manage and monitor the development, implementation, and effectiveness of approved flight crew training programs. Strengthen leadership continuity, pilot onboarding, and professional development across the flight department.

• Operational Excellence and Precision Develop, implement, and continuously improve standard operating procedures for flight operations. Stay current on industry trends, advancements, and best practices, recommending and implementing changes to enhance operational safety and efficiency. Collaborate with the Scheduling Team in assigning crews and troubleshooting crew changes when flight operations dictate. Coordinate with Scheduling, Maintenance, and flight operations stakeholders to support efficient and reliable aircraft utilization.
  
  Drive consistency, discipline, attention to detail, and sound operational decision-making across flight operations.

• Customer Service and Passenger Experience Ensure a high level of customer service for corporate clients, passengers, and internal stakeholders. Address and resolve issues or concerns related to flight operations in a timely, professional, and service-oriented manner. Foster a safe, seamless, discreet, and professional passenger experience. Build trust with internal customers, passengers, company leadership, and cross-functional partners.

• Administrative and Leadership Support Manage the pilot training budget and ensure training investments support operational readiness and compliance. Optimize resource allocation to support cost-effective, reliable, and efficient operations. Monitor and control operational expenses in partnership with aviation leadership. Maintain vendor contracts necessary for flight operations. Maintain accurate operational records, pilot records, training documentation, and required compliance documentation. Support audits, inspections, regulatory reviews, internal projects, and continuous improvement initiatives.

• Role Model and Professional Standards Set the standard for professionalism, safety, precision, accountability, and service throughout the flight department. Lead by example and consistently reinforce expectations for disciplined, compliant, and ethical operations. Model integrity, preparation, respect, and sound judgment in interactions with passengers, peers, flight crews, company leadership, and external partners.

• Accelerate Impact Challenges old ways and tries more efficient approaches. Balances workload, urgency, and business needs. Sets clear priorities and removes barriers. Models disciplined execution and accountability. Drives department-wide results by leading safe, reliable, compliant, and efficient flight operations. Prioritizes work that strengthens operational performance, crew readiness, customer service, and alignment with business goals.

• Be Inclusive Encourages…