Crew Dispatcher; Extra Board

At Keolis
, a leader in public transportation and proudly headquartered in Boston, our mission —
We Imagine, We Care, We Commit
— is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance.

You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger.

Crew Dispatcher (Extra Board):

Rate of pay: This is a unionized position. The pay rates are non-negotiable. The starting pay rate for this position is $30.59

The Crew Dispatcher (Extra Board) calls crews for MBTA Commuter Operations to ensure that Train and Engine crew staffing requirements are met in a prompt and economical manner in accordance with procedures and instructions.

There is no set schedule. This position will require you to work a minimum of 5 days a week on-site when called in with as little as 2-3 hours notice. The shifts will vary between mornings, evenings, and overnights and will differ each day.

Knowledge and

Skills:

• Must have high school diploma or equivalent.
• Ability to prioritize and multi-task in a high-pressure office setting.
• Must have intermediate skills in Microsoft Office, specifically Excel and Word.
• Must be able to communicate successfully with a variety of disciplines and levels, both internal and external staff.
• Must have the ability to establish and maintain effective working relationships with supervisors, co-workers and vendors.
• Must possess strong oral and written communication skills.
• Must have strong interpersonal skills.

Experience:

• Must have 5 years’ successful work history in a professional environment. Strongly prefer at least 1-3 years of dispatching experience.
• Experience working in a unionized environment.
• Satisfactory prior work history.

Key Accountabilities:

• Work in a 24/7/365 environment. The shifts will vary between mornings, evenings, and overnights and will differ each day.
• Maintain records related to the use of crews on software and paper.
• Make approximately 75-150 phone calls a day to dispatch crews across the network.
• Follow FRA regulations to properly identify crew availability.
• Comply with all related safety rules and procedures and report all hazards as required.
• Attend and participate in all assigned training, specifically safety and security related.
• Other duties as required.

About Us:

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you.

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive…