CTSGO - Dispatcher

Job Title:

CTSGO - Dispatcher Level: Entry Category:
Household Goods and Commercial Moving

Description

Hope Administrative Services, DBA as Central Transportation System, Scobey Moving and Storage, Spectrum Relocation Group, and International Moving and Warehouse. Whether directly through our own offices and service centers, or in concert with a worldwide network of service partners, we are positioned to assist our customers with any relocation, anywhere in the world. We are experience you can trust!

The role of the Dispatcher Long Haul is to schedule, assistant and coordinate with Long Haul Drivers. Maintains communications with drivers, coordinates schedules, ensures timely arrivals and deliveries for our customers.

• Cultivate a strong relationship with drivers and branches.
• Ensure drivers are compliant with state and federal DOT laws and regulations.
• Responsible for settling driver's commissions statements and helping drivers understand commissions and chargebacks.
• Work with accounting department to ensure driver charge backs and payments are timely and correct.
• Partner with drivers to estimate the number of labor hours required to complete the job and provide appropriate amount of Comdata for drivers.
• Troubleshoots problems as they arise throughout the delivery process, communicating appropriately with sales, warehouse and coordinator; manages problems promptly when needed.
• Work closely with the coordinators, warehouse team, sales and agents to determine dates/times for delivery feasibility.
• Daily communication with drivers on ETA for origin and destination, update branch teams of any changes.
• Responsible for paperwork accuracy associated with all moves. Providing drivers with paperwork for origin.
• Provide proactive internal customer service to drivers by:
  • Emailing drivers their schedules for the day and weekly.
  • Call drivers to make sure they understand the schedules and discuss any changes needing to be made.
  • Ensure drivers will not go over hours of services limits per DOT regulations.
  • Provide updated email communications of any changes.
• Remind drivers of upcoming inspections, CDL and DL renewal dates, medical cards expirations dates.
• Coordinate and assist drivers with:
  • Setting up shuttles if needed.
  • Setting up labor if needed.
  • Help drivers obtain packing material if needed.
• Communicate with Bookers to obtain survey results, paperwork, etc…
• Be ready to display agility and balance priorities as different business needs arise.
• Responsible to work with drivers to make sure they turn in logs or certify ELDs by end of day of delivery or by the next morning at the latest.
• Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program.
• Perform any other task or assignment as deemed necessary by the organization.

• Previous experience in moving and storage industry, preferred.
• High School Diploma or equivalent.
• 6 months dispatching or related experience, preferred.
• Working knowledge or ability to quickly learn basic planning and dispatching process.
• Knowledge of U.S. geography (locations of and distances between major cities).
• Proficient knowledge of all Microsoft Office applications.
• Knowledge of DOT rules & regulations and HOS (hours of service), preferred
• Able to pass pre-employment drug screen.
• Excellent organization, administration and time management skills.
• Highly effective analytical, decision-making, and written/verbal communication skills.
• Able to set and complete priorities effectively.li>
• Must be able to work long hours, after hours or weekend, as needed, and meet deadlines in a fast-paced, high-pressure environment.
• Ability to manage long distance drivers, independent contractors and agents.
• Ability to communicate…