US Logistics Dispatch Executive

Position Title:US Dispatch Executive
Department:Operations / Logistics
Job Location: Mohali phase 8A
Work Schedule:Monday to Friday,
06:30 PM – 04:30 AM IST (US Shift)
Reports To:Dispatch Manager / Operations Lead

We are seeking a
US Dispatch Executive
with a minimum of1 year of dispatch/logistics experience
to manage and coordinate dispatch operations for our US-based clients. The candidate will be responsible for
assigning loads, monitoring shipments, coordinating with drivers/carriers, and ensuring timely deliveries
while maintaining strong client and vendor relationships.

• Coordinate and arrange daily dispatch operations for
  US routes
  .

• Assign loads to drivers and monitor their progress to ensure
  on-time pick-up and delivery
  .

• Maintain constant communication with drivers, carriers, and customers regarding shipment status.

• Handle scheduling, load planning, and real-time issue resolution (delays, breakdowns, rescheduling).

• Ensure accurate and timely entry of dispatch details into the system/CRM.

• Build and maintain strong working relationships with carriers, brokers, and clients.

• Track and report on key performance indicators (KPIs) such as
  on-time delivery, load utilization, and driver compliance
  .

• Assist in resolving billing, documentation, and compliance-related issues when required.

• Minimum 1 year of work experience
  in US dispatch/logistics/trucking industry (mandatory).

• Graduate in any discipline (preferred).

• Good knowledge of
  dispatch software, load boards, and CRM tools (DAT,Truckstop).

• Strong understanding of
  US geography, routes, time zones, and DOT/FMCSA regulations
  (preferred).

• Excellent
  English communication skills
  – verbal and written.

• Strong problem-solving ability and ability to work under pressure.

• Flexible to work in
  US night shift (06:30 PM – 04:30 AM IST).

• Dispatch Management

• Load Planning & Scheduling

• Carrier/Driver Coordination

• Problem-Solving & Decision-Making

• Customer Service Orientation

• Attention to Detail

This role provides career progression into
Senior Dispatch Executive, Team Lead – Dispatch, or Operations Supervisor roles within the logistics and transportation domain.